Toyin Ose
Clacton on Sea ,United Kingdom
Summary
Experienced in customs processes, freight forwarding and cargo management. Analytical problem-solver with skills in communication and critical thinking. Partners professionally with customers, vendors and government regulators to deliver shipments to destinations. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customs Agent
AGO Ventures Limited
Northampton , NTH
12.2024 - Current
- Liaised with shipping companies for the timely release of goods.
- Ensured accurate tariff classifications using Harmonised System codes to avoid penalties and delays.
- Prepared accurate documentation to ensure smooth customs procedures.
- Verified shipments against documents to maintain accuracy.
- Provided advice on tariff classification for correct revenue collection.
- Advised clients on payment methods and tariffs applicable for their specific goods or materials imported and exported.
- Enhanced customer satisfaction with swift resolution of queries and disputes.
Volunteer Responder
Royal Volunteering Services
Clacton on Sea, Essex
09.2024 - Current
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Offered friendly, efficient telephone conversation and handled challenging situations with ease.
- Telephone support, such as assisting with shopping
- Check- in and chat call
Customs agent
Jabitoy Agencies Nigeria Limited
Lagos , Nigeria
01.2021 - 09.2022
- Consulted regularly with shipping companies for streamlined cargo handling processes.
- Facilitated smooth cargo transitions, ensuring compliance with customs regulations.
- Expedited clearance processes for goods shipments, ensuring prompt delivery schedules.
- Managed critical communication with colleagues for effective teamwork.
- Achieved successful inspections by meticulously examining goods and calculating duties.
- Verified shipments against documents to maintain accuracy.
- Followed requirements and regulations for dangerous goods handling.
- Enhanced trade facilitation with effective implementation of customs legislation.
- Processed live animal and perishable shipments in compliance with regulatory guidelines.
- Facilitated smooth clearance by verifying customs and trade documents to establish admissibility, tariffs, and appraised value.
- Handled day-to-day import and export activity with freight forwarders, maintaining outstanding levels of accuracy.
Clearing Clerk
Billy James Nigeria Limited
Lagos , Nigeria
08.2012 - 12.2020
- Streamlined freight documentation process to increase efficiency.
- Managed customer queries regarding shipments, improving customer satisfaction.
- Reviewed freight rates periodically, helping cut down expenses.
- Enhanced company reputation by delivering excellent customer service.
- Liaised with warehouse staff to ensure proper storage of goods.
- Eliminated demurrage by providing first-class logistics support.
- Negotiated contracts with carriers for cost-effective transport services.
- Generated customer shipping documentation, including bill of lading, certificate of origin, and packing list.
- Kept abreast of industry trends to improve operational efficiency.
- Tracked movements of goods, confirming timely deliveries.
- Adhered to destination-specific documentation requirements.
- Followed correct customs clearance procedures for exporting and importing goods.
Education
Higher National Diploma - Business Administration
Yaba College of Technology
Lagos 09.1998
Skills
- Cargo handling awareness
- Multitasking competency
- Communication skills
- Tariff classification
- Customs declaration processing
- Client relationship maintenance
- Data processing
- Excel proficient
- Import clearance
- Customs Commodity Codes
Certification
British International Freight Association
Introduction to freight
British International Freight Association
Certified Customs Essentials
Timeline
Customs Agent
AGO Ventures Limited
12.2024 - Current
Volunteer Responder
Royal Volunteering Services
09.2024 - Current
Customs agent
Jabitoy Agencies Nigeria Limited
01.2021 - 09.2022
Clearing Clerk
Billy James Nigeria Limited
08.2012 - 12.2020
Higher National Diploma - Business Administration
Yaba College of Technology
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