Townes Moore
Dartmouth
Summary
Dedicated professional with expertise in guest services etiquette and operations, complemented by a strong commitment to animal welfare. Proficient in conducting animal medical checks, care, and husbandry, with a focus on large animal care and dietary requirements. Skilled in maintaining accurate animal records and ensuring high standards of animal welfare. Aims to leverage skills in a role that prioritises both guest satisfaction and the well-being of animals.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work history
Guest Services
Buttonwood Park Zoological Society
New Bedford
2025.06 - Current
- Enhanced guest experience by providing excellent customer service.
- Utilised interpersonal skills to build rapport with frequent visitors, encouraging loyalty towards the hotel brand.
- Handled telephone enquiries effectively, improved communication standards.
- Managed front desk operations to ensure smooth check-ins and check-outs.
- Collaborated with team members to improve overall guest services efficiency and effectiveness.
Animal Care Intern
Buttonwood Park Zoo
New Bedford
2026.06 - 2026.07
- Managed daily nutrition plans for animal health and wellbeing support.
- Prepared approved medications for animals using correct dosages and procedures.
- Maintained habitats to improve living conditions and daily quality of life.
- Assisted zookeepers with day-to-day tasks to keep routines running smoothly.
Cashier
Shaws and Star Market
Dartmouth
2024.06 - 2025.06
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Coordinated with team members for smooth shift transitions.
- Collaborated closely with store management for daily operations success.
- Maintained clean and organised workspace to ensure efficient service.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
Education
Bachelor of Science - Environmental Science
Boston University
Boston, MA 2026.01 -
Diploma of Higher Education -
Dartmouth High School
Dartmouth, MA 2021.09 - 2025.06
Skills
- Guest services etiquette
- Guest services operations
- Animal medical checks
- Animal care and husbandry
- Animal record maintenance
- Large animal care
- Animal welfare commitment
- Animal dietary requirements
Timeline
Animal Care Intern
Buttonwood Park Zoo
2026.06 - 2026.07
Bachelor of Science - Environmental Science
Boston University
2026.01 -
Guest Services
Buttonwood Park Zoological Society
2025.06 - Current
Cashier
Shaws and Star Market
2024.06 - 2025.06
Diploma of Higher Education -
Dartmouth High School
2021.09 - 2025.06