Towhidul Islam Apon
London,England
Summary
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background. Experience with strong retail background and experience in customer service, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied.
Overview
4
4
years of professional experience
Work History
Front house stuff
Chisou Sushi and Izakaya
Bond Street, Central London
08.2023 - Current
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Informed kitchen staff regarding special order requirements.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Provided menu and offered recommendations to complement dining experience.
Front house stuff
Westminster kitchen
Westminster, Central London
03.2023 - 10.2023
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Front house stuff
Taj Tandoori Restaurant
Sevenoaks, Dunton Green
02.2022 - 01.2023
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Arranged tables and set up linens and silverware in preparation for guests.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Greeted and escorted guests to tables.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Provided menu and offered recommendations to complement dining experience.
Front house stuff
Farzi Cafe
Piccadilly Circus
- 01.2022
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained excellent level of service in busy and demanding restaurant environment.
Store assistant
Modhuban
Sylhet, Bangladesh
03.2020 - 05.2021
- Promptly identified and retrieved items in stock room to maximise sales opportunities.
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Maintained spotless store presentation through regular cleaning, organising and tidying.
- Strategically arranged and displayed new season merchandise to promote and maximise sales.
- Completed store opening and closing, shop floor cleaning and till reconciliations.
- Assisted customers with product selection, recommending associated items to increase transaction value.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Operated cash registers with accuracy and processed cash and card transactions.
- Handled complaints calmly and professionally, minimising conflict and maintaining customer satisfaction.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Used queueing systems and POS till point efficiently, helping to minimise customer waiting times.
Education
BSc - Business management and marketing
Anglia Ruskin University
London 01/2024 -
Skills
- Customer and client relations
- Health and safety procedures
- Multi-line telephone skills
- Customer service
- Flexible
- Security awareness
- Shipping and receiving
- Professional appearance
Timeline
Front house stuff
Chisou Sushi and Izakaya
08.2023 - Current
Front house stuff
Westminster kitchen
03.2023 - 10.2023
Front house stuff
Taj Tandoori Restaurant
02.2022 - 01.2023
Store assistant
Modhuban
03.2020 - 05.2021
Front house stuff
Farzi Cafe
- 01.2022
BSc - Business management and marketing
Anglia Ruskin University
01/2024 -
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