Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Training
Certification
Timeline
Generic
Towanda Chigwikwi

Towanda Chigwikwi

Quality And Safety Manager
Northampton

Summary

Versatile, results driven professional with 10+ years of comprehensive experience developing exceptional relationships with clients, peers and senior leadership to provide sustainable business solutions. Superb project leadership abilities and personnel management skills, with strong skills in the airline safety and compliance sector of aviation. Proven problem solving and analytical thinking skills. A fast learning curve and ability to adapt to ever evolving industry needs. A dedicated professional with the drive and skill set to excel in a fast paced leadership role enhancing a company’s ability to ensure compliance with civil aviation regulatory and industry requirements.

Overview

30
30
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Manager Quality, & Safety Department

Central Air Transport Services (Pvt) Limited
01.2023 - 10.2023
  • Provided effective leadership and management to the Quality, Safety & Compliance Department Staff and effective management of the Quality Safety & Compliance processes
  • Planned, supervised and coordinated daily activities of a Quality, & Safety Department
  • Directed, the creation and implementation of a Quality Management System (QMS), Safety Management System (SMS) and Security Management System (SeMS) and managed the audit program
  • Championed and promoted awareness and adherence to the airline’s quality, safety & compliance procedures
  • Maintained and distributed the Airline’s Compliance, & Safety manuals and revisions for each of the assigned holders
  • Formulated general safety policies and procedures to be followed by airline personnel in compliance with local authority and government Occupational Safety and Health Administration (OSHA) rules
  • Managed the compliance reporting systems, including reporting criteria and leading the follow up of actions
  • Managed Non-conformances Reports raised from Audit to ensure effective remedial action was achieved within agreed timeframes
  • Acted as subject matter expert to communicate with leadership and legal as applicable on all safety, quality and security issues
  • Inspected Airline internal departments and contracted service providers’ facilities to detect existing or potential accident and health hazards, and recommended corrective or preventive measures where indicated; performed periodic internal safety audits and assured that the results of these reviews are made available to the Accountable Manager/Chief Executive Officer.

Accountable Manager: Chief Executive Officer’s Office

Toppick Aviation (Pvt) Limited
07.2021 - 01.2022
  • Driving the start-up Airline’s Air Operator Certificate (AOC) Certification as the focal point with the Civil Aviation Authority of Zimbabwe, (CAAZ).

Manager Corporate Quality, Safety & Security

Air Zimbabwe (Pvt) Limited.
03.2014 - 04.2021
  • Drove the implementation of IATA Standards Manual (ISM) standards and recommended procedures across all airline departments and was the focal point for the attainment of IATA Operational Safety Audit (IOSA) certification in 2018
  • Provided effective leadership and management to the Quality, Safety & Compliance Department Staff and effective management of the Airline Quality Safety & Compliance processes
  • Planned, supervised and coordinated daily activities of an Airline Quality, Safety & Security Department with fourteen (14) staff members
  • Directed, the creation and implementation of a Quality Management System (QMS), Safety Management System (SMS) and Security Management System (SeMS) and managed the audit program
  • Championed and promoted awareness and adherence to the airline’s quality, safety & compliance procedures
  • Maintained and distributed the Airline’s Compliance, & Safety manuals and revisions for each of the assigned holders
  • Formulated general safety policies and procedures to be followed by airline personnel in compliance with local authority and government Occupational Safety and Health Administration (OSHA) rules
  • Managed the compliance reporting systems, including reporting criteria and leading the follow up of actions
  • Managed Non-conformances Reports raised from Audit to ensure effective remedial action was achieved within agreed timeframes
  • Acted as subject matter expert to communicate with leadership and legal as applicable on all safety, quality and security issues
  • Inspected Airline internal departments and contracted service providers’ facilities to detect existing or potential accident and health hazards, and recommended corrective or preventive measures where indicated; performed periodic internal safety audits and assured that the results of these reviews are made available to the Accountable Manager/Chief Executive Officer.

Quality Auditor

Air Zimbabwe (Pvt) Limited
09.2007 - 03.2014
  • Inspected or toured Airline internal departments and contracted service providers’ facilities to detect existing or potential accident and health hazards, and recommended corrective or preventive measures where indicated; performed periodic internal safety audits and assured that the results of these reviews are made available to the Manager Quality, Safety & Security
  • Achieved attainment of IATA Operational Safety Audit (IOSA) certification for the Airline as a Quality Auditor in 2008, 2010, 2012 and 2014
  • Embodied Safety and Integrity as Airline’s core values.

Modifications Officer

Air Zimbabwe (Pvt) Limited
04.1999 - 09.2007
  • Weighed B737-200, MA60, A320 aircraft and thereafter computed mass and balance calculations as per regulatory requirements to issue the mass and balance certificate
  • Maintained status records on compliance with Engineering Orders for Air Zimbabwe aircraft, B737, B767 and A320.

Line Maintenance Technician

Air Zimbabwe (Pvt) Limited
05.1997 - 05.1998
  • Conducted routine daily aircraft maintenance checks on B707-330B, B737-200Adv, B767-200ER, BAe146-100/200, and Fokker F27 Mk50 aircraft
  • Conducted transit and pre departure checks on Air Zimbabwe aircraft.

Hangar Maintenance Technician

Air Zimbabwe (Pvt) Limited
04.1994 - 04.1997
  • Received a company recognition letter for successfully completing a C Check on a B707 aircraft in 1994
  • Conducted routine daily aircraft maintenance checks on B707-330B, B737-200Adv, B767-200ER, BAe146-100/200, and Fokker F27 Mk50 aircraft
  • Conducted heavy maintenance checks i.e
  • A, B, C and D checks on B707-330B, B737-200Adv, B767-200ER, BAe146-100/200, Fokker F27 Mk50 aircraft.

Education

Certificate - Business Administration

CELEBRATION COLLEGE
Harare, Zimbabwe
04.2001 -

Business Administration

CELEBRATION COLLEGE
Harare, Zimbabwe
12.2018

Aeronautical Engineering

CIVIL AVIATION AUTHORITY OF ZIMBABWE (CAAZ)
Harare, Zimbabwe
09.1994

Aeronautical Engineering

CIVIL AVIATION AUTHORITY OF ZIMBABWE (CAAZ)
Harare, Zimbabwe
09.1994

Aeronautical Engineering

CIVIL AVIATION AUTHORITY OF ZIMBABWE (CAAZ)
Harare, Zimbabwe
01.1997

Aircraft Engineering

ZIMBABWE AVIATION TRAINING CENTRE(ZATC)
Harare, Zimbabwe
03.1992

Aircraft Engineering

ZIMBABWE AVIATION TRAINING CENTRE(ZATC)
Harare, Zimbabwe
04.1994

Aircraft Maintenance

ZIMBABWE AVIATION TRAINING CENTRE(ZATC)
Harare, Zimbabwe
04.1994

Aircraft Weight & Balance

AIR ZIMBABWE CORPORATE QUALITY, SAFETY & SECURITY (CQSS) DEPARTMENT
Harare, Zimbabwe
12.2006

Quality & Safety Auditing

AIR ZIMBABWE CORPORATE QUALITY, SAFETY & SECURITY (CQSS) DEPARTMENT
Harare, Zimbabwe
12.2007

Aviation Internal Auditing

INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA)
Harare, Zimbabwe
03.2008

IATA Safety Audit For Ground Operations (ISAGO)

INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA)
Harare, Zimbabwe
08.2009

Skills

Auditing and compliance monitoringundefined

Accomplishments

  • Appointed as a member of the Regulations Development Committee (REDCOM) by Director General at CAAZ on 05 July 2019. I have attained two (2) Redcom meetings to 30 April 2021., 07/05/19
  • Attained IATA Operational Safety Audit (IOSA) Certification for Air Zimbabwe as Head of the Audit team in August 2018. I was the primary focal point of contact for all IOSA audit technical and operational matters with the audit organization and the operational departments at Air Zimbabwe., 08/01/18
  • Attained an approval from the Civil Aviation Authority of Zimbabwe (CAAZ) as a nominated position of Quality Assurance Manager for Air Zimbabwe on 15 March 2018. I held this position for three (3) years., 03/15/18
  • Received, a Certificate of Recognition from the International Air Transport Association (IATA) for driving the IATA Safety Audit for Ground Operations (ISAGO) program forward and implementing industry standards to ensure the safety of ground operations on 26 September 2017. I was part of three assigned auditors conducting ISAGO audits on behalf of IATA., 09/26/17
  • Attained IATA Operational Safety Audit (IOSA) Certification for Air Zimbabwe as part of the audit team (Quality Auditor) in 2008, 2010, 2012 and 2014., 01/01/08
  • Received an individual letter of appreciation for hard work and contribution towards Air Zimbabwe’s IOSA certification on 28 June 2013., 06/28/13

Training

  • Performance Engineer, Weight & Balance fundamentals course, Seattle USA, 03/01/05, 03/01/05
  • Performance Engineer, An overview of Airplane Weight & Balance fundamentals course, Johannesburg RSA, 01/01/06, 01/01/06
  • ISO 9001:2000 Quality Management System Internal Auditing Standards, Standards Association of Zimbabwe, 10/01/07, 10/01/07
  • Strategic Management Course, African airlines Association-(AFRAA), Harare, Zimbabwe, 12/01/07, 12/01/07
  • Aviation Internal Audit, International Air Transport Association (IATA), Harare, Zimbabwe, 03/01/08, 03/01/08
  • ISAGO Auditor Training Course, International Air Transport Association (IATA), Amsterdam, Netherlands, 05/01/09, 05/01/09
  • Safety Management Systems Course, International Air Transport Association (IATA), Harare, Zimbabwe, 11/01/09, 11/01/09
  • Advanced Safety Management Systems Course, International Air Transport Association (IATA), Harare, Zimbabwe, 12/01/09, 12/01/09
  • ISO 9001:2008 Quality Management System transition, Standards Association of Zimbabwe, 04/01/10, 04/01/10
  • ISO 14001: Environmental Management Systems Awareness, Standards Association of Zimbabwe, 11/01/10, 11/01/10
  • Safety Management Systems Implementation and Control Course, International Air Transport Association (IATA), Harare, Zimbabwe, 08/01/11, 08/01/11
  • A318/A319/A320/A321 B1/B2 Technical Training, Theory & Practical, Lufthansa Technical Training, Frankfurt, Germany, 10/01/12, 12/01/12
  • IATA Partnership for Quality Course, International Air Transport Association (IATA), Johannesburg, RSA, 07/01/14, 07/01/14
  • Air Operator Certificate (AOC) Register Workshop, International Air Transport Association (IATA), Johannesburg, RSA, 10/01/14, 10/01/14
  • ISAGO online recurrent training, International Air Transport Association (IATA), 05/01/15, 05/01/15
  • Emergency Response Planning for Airlines, Course, International Air Transport Association (IATA), Nairobi, Kenya, 03/01/16, 03/01/16
  • ISAGO online recurrent training, International Air Transport Association (IATA), 05/20/17, 05/20/17
  • Airworthiness Seminar-Bureau VERITAS/Airbus, Harare, 07/01/17, 07/01/17
  • Fatigue Risk Management Systems IATA, Harare, Zimbabwe, 11/01/17, 11/01/17
  • Root Cause Analysis, IATA, Harare, Zimbabwe, 12/01/17, 12/01/17
  • Safety Management Systems (SMS) for Airlines Virtual Classroom training, International Air Transport Association (IATA), 07/14/20, 07/17/20
  • Airline Auditor Virtual Classroom training, International Air Transport Association (IATA), 08/24/20, 08/27/20
  • Safety Management Systems Course, Civil Aviation Technical Training Solutions, England, United Kingdom, 11/01/23, 11/01/23
  • Fuel Tank Safety Course, Civil Aviation Technical Training Solutions, England, United Kingdom, 11/02/23, 11/02/23
  • Electrical Wiring Interconnection Systems Course, Civil Aviation Technical Training Solutions, England, United Kingdom, 11/03/23, 11/03/23
  • Maintenance Human Factors Course, Civil Aviation Technical Training Solutions, England, United Kingdom, 11/07/23, 11/07/23

Certification

Aircraft Maintenance - Jan 1997

Timeline

Manager Quality, & Safety Department

Central Air Transport Services (Pvt) Limited
01.2023 - 10.2023

Accountable Manager: Chief Executive Officer’s Office

Toppick Aviation (Pvt) Limited
07.2021 - 01.2022

Manager Corporate Quality, Safety & Security

Air Zimbabwe (Pvt) Limited.
03.2014 - 04.2021

Quality Auditor

Air Zimbabwe (Pvt) Limited
09.2007 - 03.2014

Certificate - Business Administration

CELEBRATION COLLEGE
04.2001 -

Modifications Officer

Air Zimbabwe (Pvt) Limited
04.1999 - 09.2007

Line Maintenance Technician

Air Zimbabwe (Pvt) Limited
05.1997 - 05.1998

Hangar Maintenance Technician

Air Zimbabwe (Pvt) Limited
04.1994 - 04.1997

Business Administration

CELEBRATION COLLEGE

Aeronautical Engineering

CIVIL AVIATION AUTHORITY OF ZIMBABWE (CAAZ)

Aeronautical Engineering

CIVIL AVIATION AUTHORITY OF ZIMBABWE (CAAZ)

Aeronautical Engineering

CIVIL AVIATION AUTHORITY OF ZIMBABWE (CAAZ)

Aircraft Engineering

ZIMBABWE AVIATION TRAINING CENTRE(ZATC)

Aircraft Engineering

ZIMBABWE AVIATION TRAINING CENTRE(ZATC)

Aircraft Maintenance

ZIMBABWE AVIATION TRAINING CENTRE(ZATC)

Aircraft Weight & Balance

AIR ZIMBABWE CORPORATE QUALITY, SAFETY & SECURITY (CQSS) DEPARTMENT

Quality & Safety Auditing

AIR ZIMBABWE CORPORATE QUALITY, SAFETY & SECURITY (CQSS) DEPARTMENT

Aviation Internal Auditing

INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA)

IATA Safety Audit For Ground Operations (ISAGO)

INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA)

Similar Profiles

CREATE PROFILE
Towanda ChigwikwiQuality And Safety Manager