Summary
Overview
Work history
Education
Skills
Timeline

Tousif Iqbal

Luxury Retail Manager
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Summary

Experienced Luxury Retail Manager with a proven track record of success in increasing sales and improving customer experience. Skilled in team management, sales forecasting, visual merchandising and Client relationship building. Adept at analyzing sales trends and implementing strategies to improve profitability. Awarded the Boutique Manager of the year 2022. Accomplished Area Manager skilled at driving key performance indicators and sales to achieve budgeted goals.

Customer-focused professional with successful 14 years career in Luxury watches and Jewellery sector. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Overview

14
14
years of professional experience

Work history

Bremont Area Manager

Bremont
08.2022 - Current
  • Responsible for the overall strategy in driving sales, CRM, Events, L&D in all JV Three Bremont Signet Boutiques
  • Monthly Performance review of each Boutique focusing on Conversion and Client Management
  • Developing ideas and strategies to build and maintain relationship with all VIP clients across the boutiques - organizing Close door events or taking them out for dinner and more.
  • Managing Boutiques to deliver KPI's and compliance throughout the operation as well as delivering excellent standards of customer service
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Prepared and presented reports, strategies and recommendations for consideration by senior management.
  • Managed and coordinated processes by setting accurate timetables and critical performance metrics and providing guidance.

Bremont Boutique Manager

Bluewater
11.2021 - Current
  • Consistently exceeding sales targets, resulting in over 30% increase in sales Vs Target in the first year of the boutique
  • Developed and implemented effective sales strategies that resulted in an increase in the ATV by 10%
  • Fostering Strong Relationships with clients, resulting in Healthy repeat business
  • Monitoring and reviewing team performance on a regular basis
  • Fostering a good team environment by promoting the culture, values and mission of the company
  • Possessing commercial acumen and having a fast moving “can do attitude”
  • Enforced service standards to maintain establishment reputation for excellence.
  • Analysed consumer data to predict future purchasing trends for informed decision-making.
  • Created coaching programs tailored to individual needs of clients to increase ownership and acceptance.

Store Manager

Ernest Jones
Glasgow
10.2019 - 10.2021
  • Set SMART goals for store team, developing staff abilities and increasing sales performance.
  • Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
  • Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.

Sales Assistant, Supervisor, Assistant Manager

Ernest Jones
London
Nov 2010 - Sept 2019

Education

JET Certificate Recruitment and Employee Relation Training - undefined

MBA - undefined

Cardiff Metropolitan University
2012

Skills

  • Sales Management, Leadership and Team Development
  • People skills
  • Customer Relationship Building
  • Experienced in opening new Boutique's
  • Trained in Recruiting the best talent
  • Inventory Management
  • Visual merchandising
  • Territory management
  • Sales strategies
  • Business development and planning
  • Employee management
  • Mentoring and coaching
  • Merchandising and display management
  • Operations coordination
  • Product and service expertise
  • Customer service

Timeline

Bremont Area Manager - Bremont
08.2022 - Current
Bremont Boutique Manager - Bluewater
11.2021 - Current
Store Manager - Ernest Jones
10.2019 - 10.2021
Sales Assistant, Supervisor, Assistant Manager - Ernest Jones
Nov 2010 - Sept 2019
- JET Certificate Recruitment and Employee Relation Training,
Cardiff Metropolitan University - MBA,

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Tousif IqbalLuxury Retail Manager