Summary
Overview
Work history
Education
Skills
Training
Timeline
Generic

Tosin Adeniyi-Brown

London,United Kingdom

Summary

Development Officer with over 3 years’ experience delivering housing regeneration projects from feasibility through to handover. Proven ability to manage multiple projects simultaneously, ensuring timely, on-budget delivery and compliance with governance. Skilled in budget monitoring, procurement, stakeholder engagement and leading multidisciplinary teams. Seeking to progress into a Development Manager role to lead large-scale residential projects and deliver sustainable, high-quality communities.

Overview

10
10
years of professional experience

Work history

Development Officer

Hammersmith & Fulham Council
London
09.2024 - 09.2025
  • Maintained detailed on-cost trackers and managed purchase orders and invoice processing via IBC, ensuring budget compliance.
  • Led the commissioning process of consultants, including award report drafting and preparing contracts on CapitalEsourcing, adhering to council procurement procedures.
  • Coordinated handover of a 134-unit estate regeneration by facilitating meeting and site visits with internal teams to gather input, and allow for a seamless transition to the Housing team.
  • Collaborated with the Department of Education to prepare and submit Section 77 applications supporting the development of a new primary school.
  • Supported resident engagement through inbox monitoring, drafting letters, event planning and door-knocking exercises.
  • Spearheaded design and implementation of the teams’ SharePoint platform, improving management and sharing of data with external consultants. Migrated existing documents into an audit-ready structure with permission and version control.

New Homes Development Officer

Islington Council
London
05.2022 - 09.2024
  • Scheduled and managed topographical, structural, ground and right of light surveys with specialist contractors on development sites, identifying potential risks and informing design decisions.
  • Attended multidisciplinary design team meetings, providing input to shape the design through to planning committee submission.
  • Set up new suppliers on Cedar and processed invoices on Basware, ensuring relevant cost codes were selected for accurate expense tracking.
  • Led planning of resident consultation events – coordinated logistics, distributed materials and used visual aids to communicate to residents, enhancing engagement and feedback quality.
  • Managed handover stage for 3 schemes by overseeing contractor delivery of handover manuals and ensuring relevant documents were uploaded to systems and circulated ahead of practical completion.
  • Monitored defects during the 12-month liability period, liaising with contractors for prompt resolution, thereby improving overall customer satisfaction.

Housing Services Officer

Islington Council
London
01.2020 - 05.2022
  • Served as the primary point of contact to tenants and offered expert advice on housing-related matters, repairs and income recovery.
  • Resolved tenancy disputes, complaints and nuisance reports: recorded issues and collaborated with teams to minimise conflict.
  • Enhanced service efficiency using Northgate and iWorld to maintain accurate property, rent, and inspections records.

Customer Service Team Member

Starling Bank
London
04.2019 - 06.2019
  • Assisted customers via social media, email and live chat, (using Zendesk) advising on products and services.
  • Verified identities and supported onboarding by performing ID checks, contributing to streamlined account set up and compliance.
  • Resolved customer queries relating to change of address, statements, password resets, card losses, disputes and bank account closure.

Customer Care Advisor

ASOS
Watford
10.2015 - 02.2019
  • Dealt with queries relating to orders, returns and refunds, with aim of first-time resolution within agreed response time of 4 hours.
  • Achieved key performance indicators of responding to 10 customers within an hour whilst maintaining excellent quality, embracing feedback along the way.
  • Worked collaboratively with colleagues to identify and highlight trends in customer queries such as missing items or delayed orders, allowing for improvement to overall service.

Education

Master of Science - Housing and City Planning

University College London

Bachelor of Arts (Hons) - Business Management

London Metropolitan University

Skills

  • Project Management
  • Residential Development
  • Consultant Procurement
  • Stakeholder Engagement
  • Budget Monitoring
  • SharePoint Development

Training

Housing Development Academy | 2024

Procuring Construction to Handover of New Homes


Housing Development Academy | 2023 

Initial Site Analysis, Investigating Project Feasibility and Financial Appraisals and Viability


Future of London | 2022 

Development Management Training


Corporate Health and Safety Training | 2022 

Construction (Design and Management) Regulations 2015 Client Duties

Timeline

Development Officer

Hammersmith & Fulham Council
09.2024 - 09.2025

New Homes Development Officer

Islington Council
05.2022 - 09.2024

Housing Services Officer

Islington Council
01.2020 - 05.2022

Customer Service Team Member

Starling Bank
04.2019 - 06.2019

Customer Care Advisor

ASOS
10.2015 - 02.2019

Bachelor of Arts (Hons) - Business Management

London Metropolitan University

Master of Science - Housing and City Planning

University College London

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