Tosin Adeniyi-Brown
London,United Kingdom
Summary
Development Officer with over 3 years’ experience delivering housing regeneration projects from feasibility through to handover. Proven ability to manage multiple projects simultaneously, ensuring timely, on-budget delivery and compliance with governance. Skilled in budget monitoring, procurement, stakeholder engagement and leading multidisciplinary teams. Seeking to progress into a Development Manager role to lead large-scale residential projects and deliver sustainable, high-quality communities.
Overview
10
10
years of professional experience
Work history
Development Officer
Hammersmith & Fulham Council
London
09.2024 - 09.2025
- Maintained detailed on-cost trackers and managed purchase orders and invoice processing via IBC, ensuring budget compliance.
- Led the commissioning process of consultants, including award report drafting and preparing contracts on CapitalEsourcing, adhering to council procurement procedures.
- Coordinated handover of a 134-unit estate regeneration by facilitating meeting and site visits with internal teams to gather input, and allow for a seamless transition to the Housing team.
- Collaborated with the Department of Education to prepare and submit Section 77 applications supporting the development of a new primary school.
- Supported resident engagement through inbox monitoring, drafting letters, event planning and door-knocking exercises.
- Spearheaded design and implementation of the teams’ SharePoint platform, improving management and sharing of data with external consultants. Migrated existing documents into an audit-ready structure with permission and version control.
New Homes Development Officer
Islington Council
London
05.2022 - 09.2024
- Scheduled and managed topographical, structural, ground and right of light surveys with specialist contractors on development sites, identifying potential risks and informing design decisions.
- Attended multidisciplinary design team meetings, providing input to shape the design through to planning committee submission.
- Set up new suppliers on Cedar and processed invoices on Basware, ensuring relevant cost codes were selected for accurate expense tracking.
- Led planning of resident consultation events – coordinated logistics, distributed materials and used visual aids to communicate to residents, enhancing engagement and feedback quality.
- Managed handover stage for 3 schemes by overseeing contractor delivery of handover manuals and ensuring relevant documents were uploaded to systems and circulated ahead of practical completion.
- Monitored defects during the 12-month liability period, liaising with contractors for prompt resolution, thereby improving overall customer satisfaction.
Housing Services Officer
Islington Council
London
01.2020 - 05.2022
- Served as the primary point of contact to tenants and offered expert advice on housing-related matters, repairs and income recovery.
- Resolved tenancy disputes, complaints and nuisance reports: recorded issues and collaborated with teams to minimise conflict.
- Enhanced service efficiency using Northgate and iWorld to maintain accurate property, rent, and inspections records.
Customer Service Team Member
Starling Bank
London
04.2019 - 06.2019
- Assisted customers via social media, email and live chat, (using Zendesk) advising on products and services.
- Verified identities and supported onboarding by performing ID checks, contributing to streamlined account set up and compliance.
- Resolved customer queries relating to change of address, statements, password resets, card losses, disputes and bank account closure.
Customer Care Advisor
ASOS
Watford
10.2015 - 02.2019
- Dealt with queries relating to orders, returns and refunds, with aim of first-time resolution within agreed response time of 4 hours.
- Achieved key performance indicators of responding to 10 customers within an hour whilst maintaining excellent quality, embracing feedback along the way.
- Worked collaboratively with colleagues to identify and highlight trends in customer queries such as missing items or delayed orders, allowing for improvement to overall service.
Education
Master of Science - Housing and City Planning
University College London
Bachelor of Arts (Hons) - Business Management
London Metropolitan University
Skills
- Project Management
- Residential Development
- Consultant Procurement
- Stakeholder Engagement
- Budget Monitoring
- SharePoint Development
Training
Housing Development Academy | 2024
Procuring Construction to Handover of New Homes
Housing Development Academy | 2023
Initial Site Analysis, Investigating Project Feasibility and Financial Appraisals and Viability
Future of London | 2022
Development Management Training
Corporate Health and Safety Training | 2022
Construction (Design and Management) Regulations 2015 Client Duties
Timeline
Development Officer
Hammersmith & Fulham Council
09.2024 - 09.2025
New Homes Development Officer
Islington Council
05.2022 - 09.2024
Housing Services Officer
Islington Council
01.2020 - 05.2022
Customer Service Team Member
Starling Bank
04.2019 - 06.2019
Customer Care Advisor
ASOS
10.2015 - 02.2019
Bachelor of Arts (Hons) - Business Management
London Metropolitan University
Master of Science - Housing and City Planning
University College London
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