Torrell Luke
London
Summary
Results-driven Professional experienced in risk assessment, agile methodology, and leadership. Achieved organisational success through team supervision, client support, and effective knowledge sharing. Focused on fostering collaboration, enhancing team performance, and driving impactful results.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work history
Team leader
CeX
London, Hammersmith
2022.09 - Current
- Delegated responsibilities to enhance team productivity. to maximise productivity.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Utilised excellent communication skills to provide detailed product information.
- Offered personalised shopping advice to enhance customer experiences.
- Assisted customers with product selection for optimal satisfaction.
Bar staff member
Wetherspoons
London, Shepherds Bush
2022.07 - 2022.09
Education
BTEC National Extended Diploma - Cyber Security
Uxbridge College
London 2021.09 - 2023.07
BTEC Extended Certificate - Game Development
Uxbridge College
London 2020.09 - 2021.07
GCSEs - Mathematics
William Morris
London 2019.09 - 2020.07
GCSEs - English
William Morris
London 2019.09 - 2020.07
Skills
- Project scheduling
- Team supervision
- Leadership
- Client support
- Sales strategies
- E-commerce management
- Agile methodology
- Risk assessment
- Software expertise
- Critical analysis
- Constructive criticism
- Emotional resilience
- Mentoring
Timeline
Team leader
CeX
2022.09 - Current
Bar staff member
Wetherspoons
2022.07 - 2022.09
BTEC National Extended Diploma - Cyber Security
Uxbridge College
2021.09 - 2023.07
BTEC Extended Certificate - Game Development
Uxbridge College
2020.09 - 2021.07
GCSEs - Mathematics
William Morris
2019.09 - 2020.07
GCSEs - English
William Morris
2019.09 - 2020.07