Torin Stevens
Summary
Results-driven business manager specializing in operational enhancements and team performance optimization. Increased company revenue through effective strategic planning and process improvements, ensuring high levels of customer satisfaction and sustainable growth. Recognized for cultivating a collaborative work culture and guiding teams to meet objectives. Proven ability to implement change in challenging environments while balancing diverse interests, supported by a strong analytical background.
Overview
5
5
years of professional experience
Work history
Business Manager
High-volume Hospitality & Operations Environment
2023.09 - Current
- Led day-to-day operations within a high-volume customer-facing environment, ensuring delivery of operational and commercial objectives.
- Managed all aspects of the employee lifecycle including recruitment, onboarding, induction, performance management, development and retention.
- Managed workforce planning and scheduling to balance operational requirements with business performance targets.
- Implemented and embedded new policies, systems and operational processes across the business.
- Led wellbeing initiatives and employee engagement activity to support team performance and culture.
- Conducted risk assessments and ensured compliance with health, safety and operational standards.
- Collaborated with senior stakeholders to support delivery of business goals and long-term strategic priorities.
- Delivered coaching, training and development sessions to support capability and leadership growth
Assistant Manager
High-volume Hospitality & Operations Environment
2021.10 - 2023.09
- Coordinated with senior managers on operational issues to support efficiency improvements.
- Maintained high standards to enhance customer experience.
- Ensured health and safety compliance to provide a safe working environment for all staff members.
- Streamlined store operations through effective scheduling.
- Assisted in recruitment processes and employee development to support workforce effectiveness.
- Improved customer service by implementing new procedures and protocols.
- Conducted regular team meetings to promote open communication within the team.
- Managed daily operations to ensure smooth shop floor activities.
- Delegated tasks to team members effectively to enhance overall productivity.
- Fostered a positive work environment through leadership and team-building activities.
Education
Bachelor of Science - Accounting, Business Finance and Management
Bachelors Degree
Skills
Verbal and written communication
Leadership
Change management
Time management
IT Proficiency
Developmental Management
References
References available upon request.
Timeline
Business Manager
High-volume Hospitality & Operations Environment
2023.09 - Current
Assistant Manager
High-volume Hospitality & Operations Environment
2021.10 - 2023.09
Bachelor of Science - Accounting, Business Finance and Management
Bachelors Degree