Tony (Jintao) Ni
edinburgh,City of Edinburgh
Summary
Dynamic professional with a strong analytical mindset and a focus on enhancing customer experiences. Experienced in managing end-to-end product delivery and collaborating with cross-functional teams. Proficient in agile methodologies and committed to continuous improvement in digital solutions.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Graduate Digital Product Owner - Mobile Evolution
NatWest Group plc
Edinburgh
2025.09 - 2026.04
- Digital product delivery: Assisted in managing 6 end-to-end deliveries of mobile app changes across iOS and Android platforms for NWB.
- Customer journey enhancement: Supported shaping of propositions and customer journeys aimed at improving digital experiences. Facilitated ideation workshops to support new proposition development, generating customer-centric solutions.
- Purpose driven: Helped to maintain prioritised backlog by identifying customer impact of projects and capacity. Proactively communicated project requirement and allocated tech resources to certain project.
- Stakeholder management: Collaborated in bi-weekly mobile ceremonies with cross-functional stakeholders to discuss requirements and resolve pain points.
- Highlighted collaboration: Contributed to cross-functional working groups for ‘Apple Liquid Glass' impacts, managing clear interdependencies across digital channels which will enhance 11.8 million iOS customers' experiences by this September.
Graduate Project Manager – A&E Capability
NatWest Group plc
Edinburgh
2025.03 - 2025.09
- Value delivery: Assisted in managing design and delivery of internal digital learning propositions. Successfully published 34 coding & non-coding sessions for internal colleagues, contributing to an overall NPS increase from 64-68.
- Productization: Aided in creating repeatable soft skills webinars for Digital X colleagues. Assessed progress against milestones regularly, ensuring timely completion.
- Planning & executing: Assisted in managing 'x-stock' to showcase innovations and emerging technology, enhancing collaboration among stakeholders with 6979 colleagues registered across 5 locations and 72 NPS score.
- Data-driven: Leveraged monthly data analytics of learning courses to diagnose curriculum efficiency drivers, presented data-backed recommendations to stakeholders, leading to measurable improvements in learning engagement.
Graduate Scrum Master – Notification Scrum Team
NatWest Group plc
Edinburgh
2024.09 - 2025.03
- Lean delivery: Supported prioritisation and refinement of retail push-notification experiences across 23 features, and crested efficiencies to reduce delivery costs by 88%, reducing to an average cost of £69k per notification.
- Agile orchestration: Assisted in facilitating agile ceremonies, including stand-ups, retrospectives, and sprint planning.
- Dependency management: Collaborated with mobile D&A, Hermes, and retail franchises to articulate risks and dependencies effectively.
Education
Master's Degree - Programme & Project management
Warwick University
UK 2021.09 - 2022.09
Bachelor's degree (2:1) - Probability Theory and Multivariate Statistical Analysis (Statistics)
Capital Normal University
China 2017.09 - 2021.06
Skills
- Product delivery and stakeholder collaboration
- Customer experience design
- Analytical and strategic mindset
- Proactive and purpose-driven behaviour
- Agile methodologies
- Problem-solving skills
- Team collaboration
Certification
Chartered Professional Banker Certificate
Affiliations
- intermediate tennis player
Languages
English
Fluent
Chinese (Mandarin)
Fluent
Key Competencies
- Customer centric: I dedicate my primary focus on the customer, accurately analysing customer behaviours and problems, leveraging my Bachelor's degree in Statistics to produce the right solutions and outcomes, whilst ensuring an optimal result for the bank.
- Project & Product management: I fully utilise my Master's degree Project management to maintain an effective prioritised backlog, remove blockers, risks and challenges. I have a passionate drive to continuously improve customer journeys by incremental delivery via Agile methodology and practices.
- Resilience/ adaptability: I am able to quickly and effectively adapt to a variety of working conditions and scenarios, ensuring deadlines are always met. I am able to adapt myself to teams and audiences, to ensure smooth operations and rapport is built through all forms of communication.
Timeline
Graduate Digital Product Owner - Mobile Evolution
NatWest Group plc
2025.09 - 2026.04
Graduate Project Manager – A&E Capability
NatWest Group plc
2025.03 - 2025.09
Graduate Scrum Master – Notification Scrum Team
NatWest Group plc
2024.09 - 2025.03
Master's Degree - Programme & Project management
Warwick University
2021.09 - 2022.09
Bachelor's degree (2:1) - Probability Theory and Multivariate Statistical Analysis (Statistics)
Capital Normal University
2017.09 - 2021.06