Summary
Overview
Work History
Education
Skills
Accomplishments
References
Affiliations
Timeline
Generic
Tony Reynolds

Tony Reynolds

Basildon,United Kingdom

Summary

Dedicated and experienced IT Support Technician with over 7 years experience in Service Desk oriented MSPs. Specialising in the management of Backup and Anti-Virus solutions.

Overview

6
6
years of professional experience
9
9
years of post-secondary education

Work History

AI Data Trainer Specialist (Team Lead)

Invisible Technologies
06.2024 - 01.2025
  • Directly interacting with the LLM to advance it's capabilities for the end user.
  • Creating best practice documentation for internal use by other Data Trainers.
  • Team leader to 5 AI trainer engineers. Responsible for their LMM rewrite targets and delivered projects.

IT Project Lead

ADSI LTD
Basildon, United Kingdom
05.2019 - 02.2024
  • ADSI as a Second & Third Line Technician / Project Manager.
  • I was the point of escalation for customers with more complex technical issues.
  • I was also technical lead to all projects for the team, focusing on delivering IT related services in the agreed time frame.

Education

Higher National Diploma - Computer Science

Bournemouth College
Bournemouth
06.2017 - 04.2019

Media & Production -

Seevic College
Basildon
03.2015 - 12.2016

GCSE's -

St Clere's School
Stanford Le Hope
01.2010 - 01.2015

Skills

  • Service Desk Management
  • SharePoint Site Management
  • Backup Solution Management
  • Office 365 Management
  • Technical Troubleshooting
  • Windows Server Building
  • Project management
  • Process improvement
  • Effective communication
  • Cloud computing

Accomplishments

Certified in ESET Anti-Virus deployment and management.

CompTIA Network+ Certified

References

References available upon request.

Affiliations

  • Technology
  • Guitar playing
  • Terrarium building
  • Cooking

Timeline

AI Data Trainer Specialist (Team Lead)

Invisible Technologies
06.2024 - 01.2025

IT Project Lead

ADSI LTD
05.2019 - 02.2024

Higher National Diploma - Computer Science

Bournemouth College
06.2017 - 04.2019

Media & Production -

Seevic College
03.2015 - 12.2016

GCSE's -

St Clere's School
01.2010 - 01.2015

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Tony Reynolds