Accomplished professional with extensive expertise in strategic leadership and people management, specialising in financial services and collections. Demonstrates proficiency in FCA, TCF, AML, fraud, and CIFAS compliance, alongside risk and operations management. Proven track record in business growth and turnaround strategy, recruitment, training, and team development. Adept at client relationship management with advanced skills in Microsoft Office Suite, CRM systems, and AI platforms such as ChatGPT. Committed to driving sales growth through innovative strategies while maintaining board-level communication and risk management proficiency. Career goals include leveraging industry knowledge to foster business development and enhance customer service excellence.