Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
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Tony Kwabena Heymann

Crewe,UK

Summary

Business Analyst and IT Technician with over 5 years experience supporting Implementation of hospital EPRs, Supporting business solutions and working in the Pharmaceutical industry. Strong competencies in EPR configurations, good analysis of business processes. Aiming to utilize my prioritization skills and analytical thinking ability support every company to thrive and achieve organizational goals. Possess first degree in computer science.

Overview

4
4
years of professional experience
9
9
years of post-secondary education

Work history

Business Analyst

Mid Cheshire Hospital Foundation Trust
Crewe, UK
05.2022 - 06.2025
  • Implementing MEDITECH solution across Mid Cheshire Hospital trust and East Cheshire Trust users.
  • Configuration and building of MEDITCH IDM Dictionaries.
  • Creation and maintenance of user guides for Accessibility groups.
  • Gathering requirements from stakeholders to implement their workflow in MEDITECH EPR system in various environment.
  • Creating and Managing Order Management user access and permissions to users.
  • Configuring and Managing IDM Application specific access for users
  • Improved client relationships by addressing and managing their needs effectively.
  • Using Visio software to design current and future workflow diagrams.
  • Conducting training sessions training sessions for end users
  • Preparation of test scripts.
  • Configuration of printers in Meditech environment.
  • Deep understanding of HL7 Messages with CRIS System.
  • Managed multiple stakeholders, ensuring clear communication throughout projects duration.
  • Preparation of weekly highlights reports.
  • Produced detailed reports to aid in key decision-making processes.
  • Simplified complex data into understandable presentations, facilitating better communication amongst teams.
  • Preparation of procedure manuals, work definitions and standard operating procedures by work area.
  • Using various techniques, such as Gap analysis, fish bone diagram etc to mitigate problems/issues

IT Support Technician

Sygnature Discovery
Alderley Edge
09.2021 - 10.2022
  • Resolving staff technology queries within agreed SLA times.
  • Installation, configuration and upgrading of HR database/software/hardware/company servers.
  • Troubleshooting technology problems across business area and implementing effective solutions
  • Ensuring IT logon procedures and disaster recovery plans are documented and remain accurate and up to date
  • Developing, maintaining, and supporting company's network infrastructure, IT security systems.
  • Providing IT support for all software and hardware issues both on site/via telephone/remotely, including new application installations, hardware repair work.
  • Diagnosed network issues for seamless connectivity.
  • Improved system performance with installation of new hardware components.

Education

Bachelor's degree - Computer Science with Education

University Of Cape Coast
08.2012 - 05.2016

High School Diploma - General Science

Abundant Grace Academy
09.2010 - 10.2011

NVQ - Electrical Installation

Accra Technical Training Centre
09.2005 - 05.2009

Skills

  • Problem solving
  • Results-driven
  • Creativity
  • Leadership
  • Analysis
  • Planning
  • Requirements gathering
  • Solution recommendation
  • MS Visio
  • Empathy

Personal Information

Title: IT Business Analyst

Timeline

Business Analyst

Mid Cheshire Hospital Foundation Trust
05.2022 - 06.2025

IT Support Technician

Sygnature Discovery
09.2021 - 10.2022

Bachelor's degree - Computer Science with Education

University Of Cape Coast
08.2012 - 05.2016

High School Diploma - General Science

Abundant Grace Academy
09.2010 - 10.2011

NVQ - Electrical Installation

Accra Technical Training Centre
09.2005 - 05.2009

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Tony Kwabena Heymann