Tony Harrison

Key tasks, skills and responsibilities.

• Effective management of a high performing claims team.
• Adept workflow analysis and planning.
• Managed strategies to protect the companies indemnity position.
• Trained new hires and set up mentoring relationships to drive team performance.
• Tracked employee performance, assessed daily output and implemented corrective actions to close gaps and deliver on department objectives.
• Maintained team-oriented atmosphere with open communication and quick conflict resolution.
• Organised recruitment activities to reflect department requirements.
• Evaluated claims data and market trends for improved customer understanding.
• Ownership of projects within the team, actively driving action plans.
• Handled sensitive HR matters in a professional manner.

Key tasks, skills and responsibilities

• Handle inbound call volumes of new claims reported over the phone
• Accurately capture and record information on a claims platform (Visual files)
• Set up of new claims with a 48 hour SLA for investigating liability with all parties involved.
• Clearly communicating liability decisions to the client whilst managing their expectations.
• Loading claims from written correspondence with an attention to detail.
• Active listening to ensure messages where understood

Key tasks, skills and responsibilities

• Handle a portfolio of motor claims with a potential liability risk.
• Conduct liability investigations with the aim of making liability decisions in the best interest of both the client and the company.
• Build rapport with clients to drive the best liability outcomes.
• Validate all claims for concerns into both indemnity and fraud.
• Proactively identify and monitor ongoing losses and aim to reduce the overall claim spend.
• Follow SLA's to deliver on team goals and objectives.
• Communicate with all relevant parties in an effective manner.
• Became a point of referral for both indemnity and liability queries within the team.
• Built reports to better express the position of the team for the leader.