Tony Hammond
Egham,Surrey
Summary
Dynamic Business Development Executive with a robust background in export documentation and international document legalisation. Demonstrated success in elevating sales performance through targeted market strategies, cultivating impactful client relationships, and leveraging industry knowledge for successful business outcomes. Proficient in fostering global business connections, driving revenue through strategic initiatives, and navigating intricate legal frameworks. Additionally, adept at providing Visa services to complement a comprehensive range of offerings for clients engaged in international business transactions.
Overview
17
17
years of professional experience
Work History
Business Development Executive
CIBT
01.2021 - 01.2024
- Conducted comprehensive lead research and acquisition through diverse platforms, such as LinkedIn Sales Navigator, ZoomInfo, Apollo, Lusha, Seamless AI, and RocketReach.
- Orchestrated large-scale email outreach campaigns utilizing SalesForce, with meticulous tracking and documentation through Excel spreadsheets.
- Established and fostered strategic partnerships with clients across a diverse spectrum of industries, encompassing Travel, Pharmaceutical, Healthcare, Medical Devices, E-Commerce, Logistics, Media, Global Mobility, Translators, Law Firms, Notaries and Fast-Moving Consumer Goods (FMCG).
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Collaborated with International sales team to identify opportunities for product improvement, driving innovation in the company's offerings.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Leveraged CRM tools including SalesForce to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Created targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
- Fostered a positive work environment that encouraged open communication among team members, promoting collaboration toward achieving shared goals.
Regulatory Affairs Associate
CDN Consular Services
01.2017 - 12.2020
- Prepared and submitted regulatory file applications with supporting documentation
- Verified and submitted documents to relevant embassies in London for legalisation
- Provided regulatory support, advice, and guidance to existing and potential customers
- Liaised with Official Bodies (Notaries, Foreign & Commonwealth Office, Embassies) regarding updated requirements
- Raised internal and external awareness of regulatory developments
- Kept an organised return administration system, ensuring spreadsheets are up-to-date
- Liaised with embassies ahead of time to ensure documents met their prerequisites efficiently & thoroughly
- Checked documents swiftly and meticulously to ensure correct first-time
- Prioritised premium client applications within short deadlines efficiently
- Adapted communication style depending on customer type
- Monitored and managed account payments
- Monitored document progress and kept clients in the loop with status updates regularly
- Adapted to customer feedback & changes, making sure to provide the best service by demonstrating a willingness to go the extra mile
- Kept a keen interest in any industry updates
- Followed data protection regulations
Head of Arab Documentation
CDN Consular Services
12.2014 - 12.2015
- Managed a team to create and submit export documentation for legalisation at specific Arabic embassies in London.
- Employed teamwork skills by supporting the work of others and acting as a vocal and engaged team member, whilst positively delivering solutions
- Improved internal business processes to improve customer efficiency
- Kept up-to-date spreadsheet with individual job counts returned to customers
- Communicated with customers face to face, on the phone, and via email daily, delivering a smooth flow and high standards of customer service
- Notified colleagues of any embassy changes in requirement
- Kept an organised administration system, ensuring spreadsheets were up-to-date
- Resolved customer complaints in a calm and professional manner
- Met daily customer expectations in a high-pressured environment
- Mentored and trained colleagues in my department
- Completed various export documentation including Certificates of Origin, EUR1s, ATR1s & ATA Carnets.
Export Documentation Specialist
CDN Consular Services
02.2009 - 12.2014
- Managed the execution of export documentation requirements for shipments of various origins
- Maintained up to date knowledge of specific countries document requirements
- Reviewed supporting documents to verify authenticity
- Provided timely processing of export documentation to ensure speedy turnaround
- Ensured compliance with export regulations
- Communicated with appropriate internal/ external customers to update them of progress
- Processed and implemented any amendments or cancellations
- Liaised with internal Chamber of Commerce to keep up to date with regulations
Trainee Export Administrator
MIQ Logistics
03.2008 - 10.2008
- Offered customer consolidation services by air, sea, and road
- Determined efficient and cost-effective methods of moving goods from one location to another
- Prepared invoices and cost quotations for freight transportation
- Recommended shipping solutions to minimize cost or environmental impacts
- Informed clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments
- Maintained communication and control with customers through all stages of the journey
- Kept records of goods dispatched or received
- Input and update relevant information on to the MIQ database
- Completed shipping documentation including Bills of Lading, Packing Lists, and Certificates of Origin
Fresh Food & Produce Coordinator
Sainsburys
11.2007 - 02.2008
- Replenished and controlled stock in the fresh food department
- Maintained clean work spaces and equipment to meet health and safety standards
- Date checked and reduced short dated products
- Disposed out of date food
- Provided cover on checkouts
Sales Assistant
Lakes TV & Hi-Fi
11.2006 - 12.2007
- Acted as the first point of contact for the shop's existing and new customers
- Handled customer queries patiently and efficiently while dealing with any complaints
- Processed sales, exchanges, and refunds on a daily basis
- Helped customers make purchasing decisions by offering suggestions
- Gained valuable experience in using effective sales techniques
- Built great relationships with customers, colleagues, and suppliers
Education
NVQ Level 2 in Customer Service -
Way To Work
London, United Kingdom2008
GCSE -
The Magna Carta School
Staines2007
NVQ Level 1 in Motor Vehicle -
Brooklands College
Weybridge, United Kingdom2007
Skills
- Export Documentation & Document Legalisation Expert
- Customer Relationship Management
- Presentation Development
- Pipeline Management
- Microsoft Office (Excel, PowerPoint, Word and Outlook)
- Data processing on CRM systems
- High Level SalesForce Management
- Interpersonal & Influencing Skills
- Lead Prospecting & Generation
- Sales Pipeline Management
- Proposal Writing
- Team Collaboration
hobbies and interests
- Travelling/ experiencing new cultures
- Working out and generally keeping fit
- Hiking and being outdoors with my dog
- Woodworking projects
Timeline
Business Development Executive
CIBT
01.2021 - 01.2024
Regulatory Affairs Associate
CDN Consular Services
01.2017 - 12.2020
Head of Arab Documentation
CDN Consular Services
12.2014 - 12.2015
Export Documentation Specialist
CDN Consular Services
02.2009 - 12.2014
Trainee Export Administrator
MIQ Logistics
03.2008 - 10.2008
Fresh Food & Produce Coordinator
Sainsburys
11.2007 - 02.2008
Sales Assistant
Lakes TV & Hi-Fi
11.2006 - 12.2007
NVQ Level 2 in Customer Service -
Way To Work
GCSE -
The Magna Carta School
NVQ Level 1 in Motor Vehicle -
Brooklands College
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