Summary
Overview
Work history
Education
Skills
Timeline
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Tony Bull

Sittingbourne,Kent

Summary

Enthusiastic manager with 27 years of management experience in the public transport industry, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Offers excellent communication and good judgement to effectively meet team needs. Proactive planner and problem solver. Applies strong analytical and critical thinking skills to solve complex operational problems. Secures team success through hard work, attention to detail and excellent organisation.

Overview

41
41
years of professional experience

Work history

Commercial Operations Manager

Go Ahead London
London
03.1988 - 03.2024
  • Analysed financial data to track and achieve budget targets.
  • Managed and motivated high-performing teams for successful KPI attainment.
  • Strategically scheduled and managed 120+ staff members, maintaining high-performing business operations.
  • Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
  • Increased department profitability by reducing operations costs.
  • Established and communication daily priorities to guide team activities.
  • Noted employee absences and grievances, and improved team development and performance with right training.
  • Supervised daily operations, acting as point of contact for any queries or obstacles.

Head Salesman

Comet Electrical Warehouse
Hackbridge, Surrey
11.1986 - 03.1988
  • Applied various sales techniques to steadily expand customer bases.
  • Managed customer product and service queries, resolving effectively and efficiently.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Maximised sales revenue through effective upselling and cross-selling of associated products.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.

Assistant store manager

Cordon Bleu
Wallington, Surrey
09.1984 - 11.1986
  • Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
  • Demonstrated company core values in management and leadership, working with respect, honesty, integrity, inclusion and safety of others.
  • Regularly exceeded weekly sales, budget and other targeted goals, through continued drive and determination.
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
  • Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
  • Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
  • Kept awareness of competitor activity and developed ideas to promote store.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
  • Completed opening and closing procedures each day.
  • Checked invoices from suppliers against physical stock records to identify discrepancies.

Supermarket shop assistant

Shoppers Paradise
Wallington, Surrey
07.1983 - 09.1984
  • Created beautifully presented product displays to showcase new products and drive sales.
  • Unloaded and safely stored deliveries according to [Type] policies to minimise delays to customer service.
  • Assisted customers with item location and [Action], offering professional service to achieve [Result].
  • Restocked shelves and rotated products within [Number] timeframe to maximise sales opportunities and maintain customer satisfaction.
  • Warmly greeted customers at checkouts, assisting with bags and scanning heavy items to avoid service delays.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
  • Guided customers to locate products or alternative items.
  • Displayed promotional material on storefronts to attract shoppers.
  • Delivered personalised customer service with a smile to promote return custom.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.

Education

GCSEs -

Wallington Grammar High School For Boys
Wallington

Skills

  • Resource planning and allocation
  • Contract management

Timeline

Commercial Operations Manager

Go Ahead London
03.1988 - 03.2024

Head Salesman

Comet Electrical Warehouse
11.1986 - 03.1988

Assistant store manager

Cordon Bleu
09.1984 - 11.1986

Supermarket shop assistant

Shoppers Paradise
07.1983 - 09.1984

GCSEs -

Wallington Grammar High School For Boys

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Tony Bull