Tonte Isokariari

Information and Digital Group Department

Outline

Acted as the first point of contact, providing a friendly welcome to visitors and clients. Effectively handled incoming phone calls, performed office tasks, and provided essential administrative support to senior executives. Responsibilities encompassed scheduling appointments, organising office schedules, and overseeing office operations.

Key responsibilities

• Handled confidential information with discretion, maintaining a 100% accuracy rate in electronic and paper filing systems, ensuring compliance with data protection regulations.
• Managed incoming and outgoing mail, improving mail processing time by 87% through streamlined sorting and distribution methods.
• Successfully facilitated 4 out of 10 special projects related to digital initiatives, ensuring timely completion and positive outcomes.

Outline

Received recognition for outstanding organisational skills and attention to detail in maintaining guest records, contributing to improved operational efficiency and guest satisfaction.

Key Responsibilities

• Improved administrative efficiency by implementing digital record-keeping systems, reducing paperwork and streamlining processes by 97%.
• Implemented personalised service initiatives, such as remembering guest preferences, leading to a 48% increase in repeat bookings.
• Achieved high guest satisfaction rating of 5 out of 5 by consistently providing warm welcomes and efficient check-in experiences.