Tonia King
King's Lynn,Norfolk
Summary
A dedicated professional with expertise in multi-site support service management and a strong focus on user experience. Demonstrates resilience and adaptability, ensuring effective resource allocation and stakeholder management. Known for decision-making proficiency, accountability, and responsibility in delivering high-quality support services. Career goals include leveraging skills to enhance operational efficiency and drive continuous improvement within dynamic environments.
Loyal employee ready to take on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality services and consistent results.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Charitable Operations Area manager
Big C cancer charity
Norwich, Norfolk
03.2018 - Current
- Coordinated successful new services, programmes contributing to expansion of charity support portfolio .
- Project managed opening 3 new Support and Information Centre's and 4 Hubs contributing to increased support delivery and growth of services.
- Fostered culture of continuous improvement within the charitable operations directorate.
- Conducted regular performance reviews, leading to increased staff satisfaction.
- Produced and implemented policies and procedures.
- Introduced patient advisory board, ensuring patient voice central to development and improvement.
- Streamlined operations introducing innovative managerial procedures.
- Implemented cost-effective measures, resulting in significant savings for the charity.
- Established strong relationships with key stakeholders to enhance business growth.
- Analysed and utilised data regularly for informed decision-making processes.
- Handled crisis situations promptly and efficiently, minimising potential risk.
- Planned, managed resources and budget to support and deliver objectives.
- Managed staffing schedules for multiple sites, delivering operational efficiency whilst remaining in budget.
- Oversight of charitable operations for the organisation, including budget planning, strategy development and community outreach.
- Generated ideas, concepts for service delivery improvements, monitoring spend against performance and outcomes for improved quality of life for patients.
- Represented charity with external stakeholders at multi-level meetings, strategic networking and relationship building.
- Collaborated closely with healthcare professionals to improve overall patient experience.
- Handled sensitive information confidentially, upholding high standards of professional discretion and ethics.
- Worked on health campaigns; increased public awareness about various illnesses and prevention measures.
- Established effective communication channels for smooth coordination of services.
- Led community outreach initiatives promoting the charity's dedication towards ensuring health access equity and inclusivity.
Support and Information centre manager
Big C cancer charity
Kings Lynn, Norfolk
10.2012 - 03.2018
- Delivered training to enhance employee performance.
- Assisted in recruitment process to secure highly-skilled workforce.
- Developed strategies, leading to better service delivery.
- Oversaw all administrative tasks for efficient centre management.
- Built strong relationships with local community and organisations resulting in beneficial partnerships.
- Performed risk assessments, ensuring safe environment for both staff and visitors.
- Implemented new operational procedures for smoother centre functioning.
- Fostered positive working environment through effective leadership techniques.
- Delivered excellent support service standards attracting more service users.
- Managed staff rotas, ensuring full coverage during opening hours.
- Streamlined procedures with team collaboration resulting in improved efficiency.
- Facilitated communication between staff members encouraging open dialogue about ideas or concerns.
- Ensured compliance with health and safety regulations, company policy creating safer workplace.
- Coordinated events to improve community engagement.
- Attended management meetings to develop new initiatives for centre.
- Supervised and trained staff to complete projects and tasks for centre.
- Supervised daily activities and performance of up to 12 regular employees and volunteers.
- Maintained strong working relationships with colleagues and senior management.
- Oversaw selection, supervision and performance of centre staff to keep adequate staffing levels.
Community Champion
Asda
Kings Lynn, Norfolk
04.2011 - 10.2012
- Supported raising funding for various charitable causes by facilitating successful fundraising events.
- Fostered a spirit of inclusivity with frequent in-store events.
- Strengthened community bonds organising regular local events.
- Promoted healthier lifestyles through health awareness, working with various charitable causes.
- Diarised and co-ordinated in-store community engagements to generate awareness of charity and non-profit organisations.
- Developed and nurtured links with local individuals, organisations and community groups.
- Collaborated with local organisations, ensuring broad section of community involved to utilise role for promotion and fundraising.
Manager
Unique Tearooms
Kings Lynn, Norfolk
06.2009 - 07.2010
- Liaised with suppliers to ensure timely deliveries.
- Coordinated seasonal menu planning.
- Implemented effective waste management strategies, reducing overall costs.
- Upheld hygiene and safety regulations through regular checks and audits, gained 5 star rating.
- Negotiated contracts with suppliers, to ensure competitive pricing, securing favourable terms and conditions.
- Managed all aspects of kitchen operations, ensuring smooth workflow.
- Reviewed customer feedback regularly, making necessary improvements in service quality.
- Ensured client satisfaction by maintaining high standards in food quality and presentation.
- Handled day-to-day scheduling, ordering food and planning to support catering logistics.
- Estimated food consumption for appropriate ordering from vendors and to avoid waste.
- Recorded ingredients and quantity of catering supplies to maintain accurate inventory.
- Built loyal customer base by creating welcoming environment with top quality service.
- Achieved financial goals through rigorous budgeting.
- Developed menus with strict cost controls to maximise profits.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Hired and trained both permanent and temporary staff members.
Education
Level 3 Diploma - Management
06.2015 - 02.2017
NVQ Level 2 - Team Leading
02.2016 - 10.2017
NVQ Level 2 - Food preparation and cooking
09.1992 - 07.1994
Skills
- Resilience and adaptability
- User experience focus
- Decision-Making proficiency
- Accountability and responsibility
- Stakeholder management
- Multi-site support service management
- Resource allocation expertise
- Support services expertise
Certification
Safeguarding Adults at Risk- current
Safeguarding Children- current
Mental Health First Aider- due update
Emergency First Aid at work- current
Fire Marshall certificate- 2023
Timeline
Charitable Operations Area manager - Big C cancer charity
03.2018 - Current
Ixion holdings - NVQ Level 2, Team Leading
02.2016 - 10.2017
BTEC - Level 3 Diploma, Management
06.2015 - 02.2017
Support and Information centre manager - Big C cancer charity
10.2012 - 03.2018
Community Champion - Asda
04.2011 - 10.2012
Manager - Unique Tearooms
06.2009 - 07.2010
College of West Anglia - NVQ Level 2, Food preparation and cooking
09.1992 - 07.1994
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