Tonia Akgul

• Provided 1.5 hours of weekly personal assistant support for ME-afflicted individual.
• Prepared nutritious meals to promote client health and well-being.
• Executed various household and garden maintenance tasks to ensure a safe environment.
• Completed personal support duties to enhance client comfort and autonomy.

• Facilitated customer communication by booking survey appointments and explaining domestic energy assessment procedures.
• Assessed diverse property types for calculation and lodgement of Energy Performance Certificates.
• Inspected, photographed, and documented all aspects of properties, including construction, windows, doors, heating systems, controls, and insulation levels.
• Produced floorplans while accurately recording relevant data.
• Engaged in ongoing training to remain informed on system updates and requirements.

• Delivered exceptional customer service while selling luxury fragrances to retail clients.
• Advised customers on personalised product selections based on individual preferences.
• Optimised visual merchandising displays to enhance product visibility and appeal.
• Consistently achieved sales and incentive targets using effective sales techniques.
• Promoted loyalty schemes to strengthen brand loyalty among clientele.
• Operated till systems with precision, ensuring accurate transaction processing.
• Managed stock levels and coordinated timely replenishment of products.

Please Note: I worked for Fenwicks of York as a sales consultant for Thierry Muglar perfumes from 1993 to 1995, and then from 1998 to 2001, as account manager for Lancome.

• Delivered comprehensive personal care to residents, promoting independence and dignity.
• Provided physical and emotional support to enhance resident wellbeing.
• Monitored behaviour and health status, alerting medical professionals as necessary.
• Completed essential training for elderly and mental infirm care.
• Maintained cleanliness in compliance with COSHH regulations.
• Trained in Health and Safety and First Aid protocols.
• Ensured food safety and hygiene standards during meal preparation.
• Prepared freshly made meals and desserts for residents and day centre participants.

• Established strong relationships with care home managers and service users.
• Delivered staffing solutions for nurses, carers, and cleaners at City of York Council residential care homes.
• Managed staff shift allocations and rotas to ensure service continuity.
• Organised training courses to enhance staff skill sets and improve service delivery.
• Reduced staff turnover by fostering a supportive workplace culture.
• Delegated tasks aligned with individual skills to optimise operational efficiency.
• Achieved targets for staffing solutions through effective communication and feedback methods.
• Prioritised workload to meet staffing deadlines consistently.

• Engaged customers through telephone and email to identify product needs using open questioning.
• Processed online orders, including downloading and payment transactions.
• Provided continuous customer support from sale to delivery planning.
• Handled aftersales service with professionalism and efficiency.
• Received and verified stock deliveries to ensure accuracy.
• Conducted regular stock takes to maintain inventory integrity.
• Consistently exceeded sales targets, demonstrating strong performance.
• Reported website glitches promptly to the technical team for resolution.

• Ensured compliance with cruise ship policies to maintain passenger and staff safety.
• Oversaw various onboard shops, excelling in merchandising and customer service.
• Regularly met sales targets and surpassed incentive benchmarks.
• Cultivated supportive relationships with fellow team members to boost morale.
• Completed all mandated health and safety training, conducting emergency drills regularly.
• Managed stock processes including receipt, checking, counting, and storage effectively.
• Guided cruise guests during shore excursions to enhance their travel experience.
• Engaged with diverse cultures through travel experiences to broaden understanding.

• Executed telephone and face-to-face sales strategies, including cold calling and promotional events.
• Engaged customers professionally to identify product needs through open questioning.
• Delivered products that fulfilled customer satisfaction and requirements.
• Managed merchandising and promotions for sales events effectively.
• Achieved consistent sales targets alongside additional incentive goals.
• Maintained knowledge of new tariffs, products, and services through ongoing training.
• Provided support during management shortages, addressing issues at various sales and service depots nationwide.
• Presented a smart and professional appearance at all times.