Toni Moore

• Recruit, develop and retain a high-performing store team that can achieve store targets and demonstrate success
• Analyse daily and weekly sales results and maintain ongoing, productive dialogue with area manager and peers on sales performance.
• Support, mentor and coach other store managers
• Host conference and training calls when required
• Train and coach my team to play to their strengths and unleash their potential for future growth
• Motivate and celebrate the North West region through morning messages and regular communication
• Support area manager in analysing KPI reports to maximise opportunities
• Lead by example in hitting our KPIs and setting the standard for the store
• Optimise store performance through continuous evaluation of existing processes and identifying improvement opportunities.
• Challenge and inspired team members to achieve business results.
• Support with HR meetings when required

Achievements

Achieved the highest skincare sales share in the Northwest region in 2023

Rank 1 in the UK for highest postcode capture data to support our loyalty card programme

I supported my assistant manager in becoming a Store manager for a top 50 Store and also developed my team leader to assistant manager.

Our team member received the 'Best sales assistant' award at Trafford Centre in 2023

We were honoured to support various charities throughout 2023, such as Dogs Trust, Christie's, Collaborative Women and The Homeless Shelter, among others.

• Led a team of 18 members,
• I provided guidance and training to my team members by monitoring their performance and offering constructive feedback.
• Team meetings are used to train staff in a cascading manner,"
• Organised events for the region, such as skincare squad days and dream team days.
• I trained the region on the new product launches and hosted calls to provide further guidance.
• Hosted team leader training days,
• Delegate social media tasks to team.
• I used evidence-based marketing strategies to increase sales, maximising profitability through efficient budgeting and identified opportunities for growth.
• Led regular staff performance reviews to provide guidance and support for individual development.
• I became the people's champion for the North West and supported them whenever I could.
• Oversaw business staffing and training, building successful, customer-focused team.
• Kept awareness of competitor activity and developed ideas to promote store.
• Monitored stock levels and wrote timely order supply requests to replenish merchandise.
• Set SMART goals for store team, developing staff abilities and increasing sales performance.

Achievements

Store Manager of the Year Award 2022 at Trafford Centre

The Body Shop's People Champion Award 2020

Earned a diploma in retail management at level 4

• Assisted the Store Manager with their tasks and responsibilities
• As a representative of the company, I participated in various events across the UK
• Invited celebrities and bloggers to store events to promote them
• I provided training and guidance to new employees.
• Coached the Store team daily and monitored their performance.
• Lead by example to promote the customer experience,
• I took charge of organising in store events and implemented the necessary changes.
• I managed the shop floor and reported any feedback to my store manager.
• Assisted in recruiting, hiring and onboarding store staff.
• Promoted and supported strong relationships with local community organisations, building store profile.

I started my journey with The Body Shop at the Manchester airport store. I fell in love with the brand and its core values, and decided that retail management was the career path I wanted to take.

Store Manager at Lowry Outlet

I accepted this commercial role to gain experience in the retail sector and to pursue my ultimate goal of managing a top 50 store in the North West.
I received the Store Manager of the Year award in 2016 while in this position.

Store manager at the Manchester Airport Store

I established valuable relationships in the business and demonstrated my skills. I also led the team with passion and enthusiasm on a daily basis. I received the award for 'best newcomer of the year' for my performance in this role.

• I provided customers with advice and ensured a world-class shopping experience for them at all times.
• Attracted new clients to the brand by offering them rewards for their loyalty
• Supported hosting exclusive events to help achieve our sales goals
• Contributed to the team's success in reaching our sales targets
• Demonstrated initiative and self-motivation to enhance performance'

• Created positive, warm salon environment when greeting clients and supplying refreshments
• Developed strong and lasting rapport with clients through consistent delivery of requested services.
• Maintained and monitored hairdressing supplies to meet customer demand.
• Supported delivery of cuts, colours and blow-outs.
• Trained and supported junior stylists
• Helped salon processes run smoothly through effective appointment allocation.