Toni-Marie Bishop
Horncastle,Lincolnshire
Summary
An enthusiastic professional with a passion for sales and prospecting. Regularly exceeding lead generation targets by establishing strong bonds between clients and prospects. I have established great negotiation and customer service skills whilst maintaining excellent in-person and telephone etiquette. A confident personality who is comfortable with face to face meetings, telephone calls and communicating via email. Hard working and adaptable with knowledge in several sectors including Agriculture, Automotive, Healthcare, Technology, Manufacturing, Engineering, Health and Safety and Fire Safety. Pushing for career advancement and professional growth within new positions.
Overview
6
6
years of professional experience
Work History
Service Advisor
Just Audi VW
Lincoln, Lincolnshire
10.2024 - Current
- Acted as the first point of contact for customers either via phone or at the showroom, ensuring the experience provided remained attentive by way of contacting regularly to discuss technical or mechanical information and solutions.
- Handled enquiries, complaints and feedback accordingly.
- Scheduled and managed complex bookings and ensured accurate information regarding warranties, repair histories, and vehicle information was included.
- Generated invoices and resolved bill or payment discrepancies, professionally and empathetically.
- Communicated with various departments to ensure smooth operations and minimise errors and delays in service.
Client Manager
British Growers Association
Louth, Lincolnshire
04.2024 - 09.2024
- Managed several clients/crop associations within the Horticulture industry. These were; Rhubarb Growers Group, Outdoor Cucurbit Growers Group, GB Potatoes Organisation Ltd, LSA Charitable Trust and Brassica Growers Association.
- Offered representative, promotional, administrative and financial responsibilities to service the crop association portfolios.
- A proven track record of “spinning lots of plates”. High levels of attention to detail, great customer service skills, competency in prioritising and working with little supervision.
- Knowledge and experience of preparing board papers, creating newsletters and social media campaigns and organising major events.
- Strong organisational skills enhance my ability to work well under pressure and with a “can do” attitude to operate to specific deadlines.
- Extensive knowledge and use of a range of packages including Word, Outlook, Excel, Mailchimp, WordPress and Canva.
- Remained professional with client facing role due to extensive experience in the sales and service sectors.
Sales Executive
Paw Paddock Ltd
Chichester, West Sussex
11.2022 - 02.2024
- Successfully drove the Sales for a completely new industry to maximise revenue.
- Communicated Heads of Terms with clients including rental figures, acreage requirements, establish access points and water sources to ensure the paddock criteria is met
- Reported to the Company Founder and Operations Manager with qualified sites
- Used proven sales and negotiation abilities during cold calls to obtain new site for paddocks
- Identified areas of land through market research that suit company criteria for new paddocks
- Taken part in fundraising for the companies charity partners
- Utilised LinkedIn to showcase to Land Agents the benefits that Paw Paddock can have for their clients
- Composed literature for the Marketing Team to run email campaigns to drive the sales
- Recorded Sales Pipeline, logging calls and email and uploading market research onto HubSpot
Account Executive
Teleleads Ltd
Petersfield, Hampshire
04.2020 - 11.2022
- Liaised between clients and Teleleads to resolve account management issues quickly and effectively.
- Delivered high level of service to clients by building and strengthening rapports with prospects to both maintain and extend relationships for future business opportunities.
- Secured new clients through targeted networking and marketing.
- Exceeded lead generation targets by delivering high call volumes.
- Created and managed databases and spreadsheets to improve inventory management and reporting accuracy.
- Worked directly with the Managing Director to find best-fit candidates for openings.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Delivered exceptional after-sales customer care to promote customer loyalty.
- Coordinated in-person visits, video call meetings and telephone calls with sales representatives to progress prospect engagement.
- Familiar with using Glenigan and Barbour ABI to carry out market research.
Event Operative
Hometown Festivals and Petersfield RFC
Petersfield, Hampshire
01.2019 - 01.2024
- Promptly communicated to a medium sized team to maintain seamless workflow.
- Processed cash and card payments accurately and efficiently.
- Maintained patience and professionalism during large, busy events.
- Assisted training new employees to help integrate into the team.
Education
A-Levels - Business
Alton College
Alton06.2019
GCSEs - 8 GCSEs including Maths, English & Science
The Petersfield School
Petersfield06.2017
Skills
- B2B Telemarketing
- Lead Generation
- Appointment making
- Strong negotiation skills
- Revenue growth expertise
- Sales and marketing strategy
- Data management and cleansing
- Account management
- Team management and team work
- Customer service experience
- Market research
- Cold calling
Personal Summary
I think it is valuable for an employer to understand the potential candidate from as early on as possible. Therefore, I have decided to include some information about the type of person I am to show my willingness to express a genuine interest in the roles I apply for.
I love the hustle and bustle of a work environment. I am a very organised individual however when I find myself on plan C of the day, this does not put me out of joint. What I have realised is that I strive to deliver the best version of myself at all times and in a professional environment, this is portrayed well. The benefits you reap from always giving 110% are rewarding. I've learned that my personality suits a sales role and fortunately, I am a quick learner therefore I have not struggled to learn new industries. I am appreciative of my work experience and I have made some fantastic decisions in choosing the businesses I have worked for.
I am in a position where I would like to take on a new challenge and look forward to starting something new.
Volunteering and Charity experience
- CHECT (Childhood Eye Cancer Trust) is a charity that means a lot to me. I have been apart of many fundraisers including walking through London blindfolded, cake stands and fun days. CHECT has also organised many day trips and evenings that I have attended.
- I volunteered for a local gymnastics club and taught children between the ages of 4-12 basic floor exercises.
- I work at large events at the Petersfield RFC including Ruby Against Cancer matches, The Serpents Trial 100km running race and Ukrainian fun days for parents and children.
- I swam the length of the English Channel between October-December 2023 and raised £750 for Hounds for Heroes.
Timeline
Service Advisor
Just Audi VW
10.2024 - Current
Client Manager
British Growers Association
04.2024 - 09.2024
Sales Executive
Paw Paddock Ltd
11.2022 - 02.2024
Account Executive
Teleleads Ltd
04.2020 - 11.2022
Event Operative
Hometown Festivals and Petersfield RFC
01.2019 - 01.2024
A-Levels - Business
Alton College
GCSEs - 8 GCSEs including Maths, English & Science
The Petersfield School
Similar Profiles
KEVIN VANDENBURGKEVIN VANDENBURG
Audi Shop Foreman at Audi/ VW Princeton (Princeton Cars)Audi Shop Foreman at Audi/ VW Princeton (Princeton Cars)
Praveena BobbalaPraveena Bobbala
Workshop Manager at Ali and sons Automobile Al ain (Audi, VW, Porsche and Skoda)Workshop Manager at Ali and sons Automobile Al ain (Audi, VW, Porsche and Skoda)
Henri XhialliHenri Xhialli
Audi Brand Specialist at VW and Audi of NaplesAudi Brand Specialist at VW and Audi of Naples