Toni Lawley Elizabeth Skett
Tipton,West Midlands
Summary
Versatile professional with a strong foundation in team leadership, customer focus, and problem-solving. Demonstrates exceptional communication skills, active listening, and the ability to work independently or collaboratively within dynamic environments. Adept at managing deadlines, motivating teams, and remaining calm under pressure while quickly grasping new concepts and leveraging Microsoft tools effectively. Committed to continuous learning and delivering results that align with organisational goals.
Overview
2027
2027
years of professional experience
Work History
Administrator
Natural Stone Surfaces
Wolverhampton , West Midlands
09.2025 - Current
- Managed client communications by answering phones and corresponding through email.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels
- Raising jobs onto Moraware.
- Drawing out worktop quotes and pricing them up for clients
- Dealing with kitchen showrooms
- Managing busy inboxes
- Ensuring jobs are booked in on date requested
- Ensuring clients are happy and answering any questions regarding there jobs
Sales Admin
Sirus Automotive
Wednesbury , West Midlands
03.2019 - 09.2025
- Using Microsoft Word
- Processing applications for customers
- Using SageCRM & Sage200 systems
- Creating customer profiles or adding notes to a customer's profile using SageCRM
- Receiving orders and process invoices/pro forma invoices in order to get payment using Sage200
- Answering phone calls & responding to emails
- Filling out paperwork for customers
- Working very closely with Microsoft Excel
- Taking payments on card machines
- Familiar with sales ledger
- Registering vehicles
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Picking up additional tasks to aid team success.
- Actively listened to customers to fully understand requests and address concerns.
- Trained and mentored employees to maximise team performance.
- Prepared range of written communications, documents and reports.
- Developed team communications and information for meetings.
Warehouse Operative
Mirage Distribution
West Bromwich, England
- Helping with paperwork and documentation for stock & orders
- Picked orders to meet productivity targets.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Maintained cleanliness and organisation in the warehouse to support a safe working environment.
- Followed strict guidelines for handling hazardous materials, prioritising safety and compliance.
Education
GCSEs - English, Maths, Science, Business Studies, ICT, history
George Salter Academy
West Bromwich , West Midlands 06-2017
Skills
- Work independent
- Work as a team
- Quick to grasp new concepts
- Good communication
- Microsoft
- Problem-solving
- Willingness to learn
- Calm under pressure
- Active listening
- Team building
- Team leadership and motivation
- Customer focused
- Deadline management
Timeline
Administrator
Natural Stone Surfaces
09.2025 - Current
Sales Admin
Sirus Automotive
03.2019 - 09.2025
Warehouse Operative
Mirage Distribution
GCSEs - English, Maths, Science, Business Studies, ICT, history
George Salter Academy