Toni Johnstone
Chippenham,Wiltshire
Summary
A seasoned professional with 40 years of experience in high-pressure environments, demonstrating exceptional empathy and support, including end-of-life care and bereavement situations. Known for effective communication skills, adapting to diverse needs while maintaining composure and emotional control. Proven ability to collaborate with professionals, families, and friends, as well as working independently with initiative. Proficient in Microsoft Office and various online systems and portals. Committed to enhancing team dynamics and supporting individuals through challenging circumstances.
Overview
40
40
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work history
Registered Service manager
United Response
Chippenham, Wiltshire
2014.07 - 2025.12
- Managing several service across the Wiltshire area at times both Registered care homes and Domiciliary Care
- Ensuring services meet all CQC fundamental standards, managing inspection preparation and submitting mandatory notifications.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace. Implementing and monitoring.
- Setting out annual budgets with the finance team. Monitoring the budgets on a monthly basis and liaising with the finance team when budgets need discussing
- Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
- Delegated tasks effectively to maximise team potential and productivity.
- Developed a comprehensive induction programme for new hires that increased their productivity levels from the onset.
- Led team meetings to set performance goals and review progress on a monthly basis.
- Managing staff supervisions and ensuring action plans are followed up.
- Managing staff absences and disciplinary procedures, including complaints and investigations.
- Completing management training and meetings when required.
- Dealing with housing associations. Reporting Health and Safety concerns and ensuring these are completed.
- Carrying out service audits for other managers across Wiltshire, Somerset, North Somerset and Wales.
- Responding to audits on my services and carrying out improvement plans where required.
- Working alongside local authorities to ensure commissioned hours for each person we support were efficient and fair for a person centred support plan.
- Liaising, communicating effectively, (Email, telephone, and in person) and sharing relevant information with external health and social care professional's, to ensure that people are receiving the right care and support, and accessing services and benefits that they are entitled to.
- Creating and maintaining support plans that were person centred and individual to each person. Monitoring and adapting these when need for change arouse.
- Reporting safeguarding concerns to the local authority. Sharing accurate information, attending MDT meetings and implementing the information and changes through guidance from internal and external professional's.
- Leading the support for family, friends, housemates and staff teams through serious illness and death of someone we support. Ensuring that people have access to services we could offer when ever they are required.
- Being part of the out of hours managers on call team for the west. on a rotational basis. Offering phone support, guidance and managerial support.
Senior support worker
United Response
Chippenham, Wiltshire
1994.08 - 2014.07
- Adapting communication methods for each individual supported to enable more effective 2 way communication and understanding, by adopting their preferred methods and their own interpretations.
- Worked collaboratively with other support workers to maintain holistic care for clients.
- Empowered service users to remain as independent as possible and retain sense of identity.
- Encouraging and supporting individuals to participate in household tasks including cooking and cleaning.
- Collaborated with multidisciplinary health teams to maximise opportunities for therapeutic care.
- Adopted person-centred approach in all aspects of care-giving.
- Facilitated community involvement for clients, contributing to increased social skills.
- Escorted clients on external trips or appointments ensuring they received required services.
- Assisted service users to obtain and access community resources.
- Assisted clients with day-to-day tasks, promoting their independence and self-reliance.
- Maintained accurate records of client progress to ensure continuity of care.
- Responded promptly to emergencies, ensuring safety of all involved parties.
- Developed comprehensive care plans for enhanced client wellbeing.
- Maintained safe, secure environments for service users, providing protection from possible harm or risk.
- Provided compassionate Support and communication, upholding high standards of health, hygiene and dignity at all times.
- Offered palliative care to individuals with serious and terminal illnesses.
Care assistant
Bath Area Health Authority
Calne, Wiltshire
1985.08 - 1994.08
- Supporting 3 people with learning disabilities to feel safe and adapt to life changing events from moving out of an institution into a bungalow in the heart of the local community.
- Supporting people to be at the centre of their support and teach and encourage them to make meaningful choices and decisions in their lives to encourage independence.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Monitoring health conditions and responding to changes.
- Supporting people to attend their appointments, medical and social.
- Keeping clear and precise records on support needs.
- Medication administration.
- Support with all personal care needs as required.
- Cooking and cleaning
- Sleep in duties
Education
CSEs including English language and literature -
John Bentley School
Calne, Wiltshire 1979.09 - 1983.07
GCSEs - English Language, English literature, Human Development and Art
Chippenahm Technical College
Chippenham, Wiltshire 1983.09 - 1995.07
IAO Level 5 Diploma - Leadership for Health and Social care and Children and Young People's Services
Innovate Awarding
2018.07 -
Skills
- Effective communicator Can adapt communication to peoples needs
- Effective working alongside professionals, families and friends
- Empathetic and supportive 40 years working in often stressful situations whilst staying calm and in control of own emotions
- Experienced and effective supporting people in stressful situations including end of life care and bereavement
- Effective team member and able to work on own initiative
- Experience with Microsoft package, varous on line systems and portals
Affiliations
- Singing (Pop, Classical and opera), Theatre, Reading, travelling, Love wildlife and animals
Certification
Various health and social care certificates available on request
Counterbalance fork lift truck licence
Timeline
IAO Level 5 Diploma - Leadership for Health and Social care and Children and Young People's Services
Innovate Awarding
2018.07 -
Registered Service manager
United Response
2014.07 - 2025.12
Senior support worker
United Response
1994.08 - 2014.07
Care assistant
Bath Area Health Authority
1985.08 - 1994.08
GCSEs - English Language, English literature, Human Development and Art
Chippenahm Technical College
1983.09 - 1995.07
CSEs including English language and literature -
John Bentley School
1979.09 - 1983.07