Toni Heslop

• Streamlined recruitment processes, including CV screening, onboarding, and background checks.
• Answered incoming calls and emails promptly while managing the clients' schedule accordingly.
• Performed calendar management and scheduling of appointments for clients.
• Organised travel arrangements, including flights, transportation, and accommodation.
• Ensured compliance with HR regulations while processing leavers and maintaining personnel records.
• Achieved and sustained a customer satisfaction rating of 85 percent.
• Maintained confidential files related to personnel records or other sensitive information.

• Assisted 50+ clients with housing, welfare, and immigration inquiries
• Drafted legal documents and ensured accuracy to legal standards
• Coordinated meetings, bookings, and legal deadlines
• Maintained strict confidentiality with sensitive documents
• Managed executive conference room calendar and staff travel
• Improved communication as liaison for departments, clients, and vendors
• Produced weekly/monthly reports and presentations

• Coordinated exam procedures with staff and students to facilitate smooth operations.
• Managed seating arrangements for large groups of students efficiently.
• Conducted random desk checks during examinations to prevent unauthorised items.
• Ensured exam rooms contained correct materials and equipment before exams commenced.
• Assisted students in accessing online learning materials as needed.
• Ensured confidentiality of examination material both before, during and after an exam session.

• Managed team of 10+ B2B sales representatives to ensure operational efficiency.
• Organised corporate events, meetings, and conferences to enhance engagement.
• Led recruitment processes, including job postings, resume screening, and candidate interviews.
• Oversaw office operations, ensuring compliance and continuous process improvements.
• Maintained accurate inventory records for office supplies and equipment purchases.
• Resolved customer queries regarding administrative services in a timely manner.

• Welcomed 100+ guests daily, managed multi-line switchboard
• Handled cash, answered inquiries, and maintained reception area
• Ensured high standards of customer service and health/ fire safety compliance
• Ensured weekly sales targets were met through upgrades and upselling services
• Excellent verbal and written communication skills, with the ability to engage and connect with high-profile clientele

• Maintained high service standards and ensured compliance with food safety regulations.
• Anticipated VIP guests' needs, creating tailored and memorable experiences.
• Quickly assessed and resolved issues to guarantee seamless experiences for VIP guests.
• Handled cash transactions accurately at reception and restaurant counters.
• Assisted in setup of banquet tables according to management instructions.
• Performed regular upkeep and cleaning to maintain facility condition.

Conducted weekly inventory of supplies, clothing, and food items to maintain stock levels.

• Completed opening and closing duties to ensure smooth business operations.
• Reviewed employee time sheets for accuracy before payroll submission.
• Communicated job duties, expectations, and policies clearly with employees.
• Responded promptly to customer inquiries and complaints in a professional manner.
• Resolved staff conflicts efficiently to promote a collaborative work environment.
• Assigned tasks based on team members' strengths and skill sets for optimal performance.
• Provided on-the-job training for new staff to enhance operational readiness.
• Managed daily workflow and scheduled staff for adequate coverage.

• Executed data collection and entry for research projects with precision.
• Ensured adherence to data management procedures throughout all processes.
• Maintained exceptional customer service standards to enhance overall experience.
• Reviewed completed work for errors and duplicates prior to submission.
• Entered large volumes of information into spreadsheets quickly and accurately.
• Inputted data into various software applications efficiently and accurately.
• Followed security measures for handling confidential client information.