Toni Daly
Chatham,England
Summary
Dedicated professional with expertise in health and safety management, team communication, and employee morale enhancement. Demonstrates proficiency in task delegation, confidential data handling, and payroll administration while ensuring GDPR compliance. Skilled in developing individualised learning plans and maintaining confidentiality assurance. Utilises motivational coaching and empathy to foster respectful communication and understanding of diversity within teams. Committed to enhancing organisational effectiveness through patience, tolerance, and a collaborative team player approach.
Dependable and dedicated, possesses strong communication and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work history
Assistant manager
Greeneking
Chatham, Kent
11.2001 - 10.2025
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Monitored sales performance regularly adjusting strategies as required.
- Improved customer service by implementing new procedures and protocols.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Provided support to manager during audits, ensuring accurate reports.
- Assisted in recruitment process to build an effective workforce.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Created a positive work environment, resulting in higher employee morale.
- Handled stock control duties diligently preventing overstocking or shortages.
- Delegated tasks to team members efficiently improving overall productivity.
- Handled customer complaints effectively, restoring trust in our brand.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Maintained confidentiality of sensitive data, promoting a trusting environment.
- Processed timesheets, ensuring timely remuneration for staff members.
- Administered weekly and monthly payroll for 25+ employees, using teamhours.
- Managed starters and leavers, issuing P45s to enable accurate taxing.
- Maintained privacy of sensitive customer details following GDPR regulations meticulously.
- Handled sensitive data responsibly adhering to GDPR guidelines at all times.
Education
GCSEs -
St John Fisher
chatham kentSkills
- Health and safety management
- Team communication
- Employee morale enhancement
- Task delegation
- Confidential data handling
- Payroll administration
- GDPR compliance
- Individualised learning plans
- Confidentiality assurance
- Motivational coaching
- Empathy in practice
- Respectful communication
- Understanding diversity
- Patience and tolerance
- Team player
Affiliations
- Enjoy music ,drawing and pending time with loved ones.
Certification
BIIAB level 2 national certificate for personal licence.
city and guilds NVQ level 1 and 2 in food and drink serive.
Certificate in employment rights and responsibilities.
Betec in team leading.
Timeline
Assistant manager
Greeneking
11.2001 - 10.2025
GCSEs -
St John Fisher