Toni Cooper
London,Greater London
Summary
Security professional with extensive expertise in crowd control protocols, access control systems, and fire safety regulations. Demonstrates strong leadership effectiveness and excellent communication skills, ensuring efficient and proactive management of emergency response and evacuation procedures. Certified in first aid trainer, with a basic foundation in cybersecurity and adept at training staff members on site inductions and incident reporting. Committed to enhancing security operations through adaptive change management and effective roster management.
Reliable and proactive individual with knack for maintaining safety and order, combined with excellent leadership and problem-solving skills. Capable of managing security personnel and handling emergency situations with calm and precision. Dedicated to ensuring secure environment and enhancing operational efficiency in security management role.
Overview
22
22
years of professional experience
1
1
Certification
Work history
Corporate Security Supervisor / Duty Manager
Securitas
London, Greater London
04.2025 - Current
- Managed the deployment of security personnel for optimal coverage during peak hours.
- Managed crisis situations effectively whilst ensuring minimal impact on business continuity.
- Maintained a high level of confidentiality when dealing with sensitive information.
- Tailored unique access controls for sensitive areas within the office complex, ensuring restricted entry only to authorised personnel.
- Conducted regular security audits to ensure adherence to company policies.
- Oversaw daily security operations at a highly secured site in London.
Managed direct liaison with PSOC department, clients, and security teams for seamless coordination.
Safeguarded sensitive information through stringent access management protocols.
Conducted team training to enhance operational readiness and effectiveness.
Assessed and mitigated risks to ensure safety of personnel and property.
Led response efforts during security breaches or emergencies, including evacuation procedures.
Performed ongoing system checks and daily device testing to maintain security integrity.
Executed thorough investigations involving client staff to address potential security issues.
Corporate Security officer
Securitas
London, Greater London
05.2024 - 04.2025
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Coordinated with other officers on shift changes smoothly and effectively.
- Collaborated with local law enforcement agencies for enhancing site security measures.
- Upheld strict access controls for ensuring building security including NDA issuance and site inductions
- Operated metal detectors and x-ray machines proficiently for preventing contraband entry into the premises.
Close protection officer
Peloton
London, Greater London
05.2021 - 06.2024
- Handled sensitive information with discretion, respecting confidentiality agreements.
- Conducted patrols around premises to enhance security presence.
- Implemented comprehensive risk assessments to safeguard clients from potential threats.
Delivered security escorts for individuals and groups within the building and to outside locations.
Maintained secure environments through constant vigilance and strategic planning.
Provided discreet surveillance to evaluate effectiveness of existing security measures.
Addressed medical emergencies promptly, prioritising client care. - Prevented potential threats through vigilant monitoring of surroundings during public events.
Global Security Operation Center Operative (GSOC)
Palantir
London, Greater London
04.2022 - 05.2024
- Organised workflow for streamlined process execution.
- Provided comprehensive analysis and handled incidents across EMEA, APAC, and US regions.
Monitored travel security, ensuring safety for all staff members.
Led crisis management efforts to effectively address emerging threats.
Served as first point of contact for enquiries, facilitating smooth communication.
Triaged workplace incidents to protect firm's personnel and assets.
Leveraged CCure 9000 and Genetec MC Monitoring Centre for enhanced monitoring.
Used SAMDESK to identify threats through global disruption monitoring.
Coordinated global surveillance operations and managed access control for contractors.
Security C. Room Supervisor & Site Mngr Relief
Croma Security Solution
London
10.2020 - 05.2021
- Responded efficiently to emergency situations whilst prioritising guest safety.
- Oversaw operations in five-building complex, supervising teams and patrols effectively.
Monitored security systems, enhancing overall site safety through vigilance.
Led rapid response initiatives for incidents or emergencies encountered.
Managed fire alarm systems alongside daily isolation requests and tests.
Produced comprehensive Health & Safety weekly audit files for assessments.
Coordinated maintenance call outs, specialising in lift operational issues.
Organised Health & Safety inspections and communicated with contractors regarding faults.
Created instructional manuals for basic use of CCTV systems and maintenance.
Hospitality General Manager
Pret a Manger, Inception Group +++
London, Greater London
10.2003 - 03.2020
- Throughout the years, I have worked for high street & corporate titans of the industry, within a broad client demographic
- Delivered results under pressure to meet tight deadlines.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Defined company direction through careful strategic planning.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Implement tailor made team training & coaching
- HR Investigations, Probation reviews and dismissals if needed, as well as improved staff retention with robust HR policies and procedures.
- Coordinated daily operations for Front of House and Back of House to enhance service delivery.
Delivered superior service, maximising customer satisfaction through comprehensive training programs.
Responded efficiently to customer complaints, ensuring swift resolution and positive feedback.
Reviewed product quality regularly, researching suppliers aligned with healthy ethos for snack options.
Appraised staff performance, providing constructive feedback to boost productivity.
Ensured compliance with safety regulations to uphold operational integrity.
Managed restaurant reputation, proposing enhancements to improve public perception.
Controlled operational costs and identified strategies to reduce waste and optimise P&L / KPI figures. - Regularly reviewed performance data, driving continuous improvement efforts.
- Established a positive work environment which promoted staff morale and productivity.
- Directed day-to-day work of 56+ employees and motivated teams to exceed objectives.
Skills
- Crowd control protocols
- Knowledge of security equipment
- Access control systems usage
- Fire safety regulations expertise
- Adaptive to change
- Certified in first aid
- Access control systems knowledge
- Leadership effectiveness
- Emergency response preparedness
- Cybersecurity basics
- Training staff members
- Site inductions and training
- Incident reporting
- Employee discipline
- Control room operations
- Managing emergency response & evacuation
- Roster management
- Efficient and proactive
- Strong leadership
- Excellent communication
- People skills
- Strong oral and written communication skills
Affiliations
- 4x4 Rally
- Self Defense / Martial Arts
- Healthy Cooking (& Eating!)
- Chess
- Exotic Travelling
- Weird & Odd facts
- Abnormal Psychology & Behavioural Analysis
Languages
French
Advanced
Certification
SIA Close Protection
SIA CCTV
Project Management & Training Delivery (Highfield Level 3 Award in Education and Training
(RQF)
CSCS Credentials
Security Clearance Holder
First Aid certified
Timeline
Corporate Security Supervisor / Duty Manager
Securitas
04.2025 - Current
Corporate Security officer
Securitas
05.2024 - 04.2025
Global Security Operation Center Operative (GSOC)
Palantir
04.2022 - 05.2024
Close protection officer
Peloton
05.2021 - 06.2024
Security C. Room Supervisor & Site Mngr Relief
Croma Security Solution
10.2020 - 05.2021
Hospitality General Manager
Pret a Manger, Inception Group +++
10.2003 - 03.2020
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