Toni-Ann Haigh
Solihull,West Midlands
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Hard-working carer with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Health care professional
Home Instead Senior Care
Birmingham, West midlands
12.2023 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided emotional support to residents, enhancing wellbeing.
- Assisted with personal care tasks, ensuring dignity and respect.
- Ensured proper patient hygiene by helping with bathing and dressing.
- Administered medications to ensure health stability.
- Maintained confidentiality for safeguarding resident information.
- Facilitated social activities for improved mental stimulation.
- Cooked nutritious meals to promote good health.
- Performed housekeeping duties, maintaining cleanliness of the environment.
- Followed care plans accurately, ensuring consistency in care delivery.
- Responded promptly to calls for help, reducing distress and anxiety in patients.
- Communicated effectively with family members, providing updates on resident's condition.
Sales assistant
batchd
solihull, west midlands
08.2023 - 11.2023
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Conducted daily inventory checks to manage stock levels accurately.
- Collaborated effectively with team members to meet sales targets.
Beauty therapist
Modern flair
Solihull, West Midlands
02.2023 - 08.2023
- Provided exceptional customer service, ensuring repeat client bookings.
- Conducted comprehensive skin analysis for tailored treatment plans.
- Improved client satisfaction by delivering personalised facial treatments.
- Implemented hygienic practices to maintain a clean treatment space.
- Administered advanced body massage techniques for stress reduction.
- Enhanced salon reputation with high-quality manicure and pedicure services.
- Offered expert skincare advice, resulting in increased product sales.
- Maintained professional client records for effective treatment tracking.
- Performed efficient hair removal treatments to ensure smooth results.
- Increased client comfort by applying gentle waxing methods.
- Demonstrated proficient makeup application skills for special events.
- Executed meticulous eyebrow shaping, enhancing clients' natural features.
- Promoted healthy skin habits through educational consultations.
- Utilised unique reflexology practices for holistic wellbeing benefits.
- Adapted beauty treatments to address individual client needs.
- Managed appointment scheduling efficiently, minimising wait times for clients.
Bartender
Popworld
Solihull, West midlands
09.2022 - 07.2023
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Resolved customer complaints promptly to maintain good relationships.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Collaborated with team members to provide seamless service during busy periods.
- Created an inviting atmosphere through friendly interaction with customers.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Checked identification of customers to ensure legal drinking age compliance.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Handled cash transactions securely minimising risk of theft or fraud.
- Completed end-of-day cleanup to reset bar for next day.
- Welcomed guests with friendly conversation and fun atmosphere.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
- Input orders into register, calculated bills and collected payments.
- Supported serving staff with fast, accurate beverage preparation.
- Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
- Maintained ready supply of counter-top snacks for guests.
Party host
Planet Ice
Solihull, West Midlands
01.2020 - 08.2020
- Facilitated successful events for enhanced customer experience.
- Achieved smooth operation of parties with careful coordination and planning.
- Organised various activities to engage guests and create a fun atmosphere.
- Managed event schedules efficiently, ensuring timely execution of all planned activities.
- Promoted positive guest relations through prompt resolution of any issues or complaints.
- Maintained clean venue environment, contributing to the overall quality of the event.
- Assisted in setup and tear down of decorations, ensuring attention to detail throughout every event.
- Demonstrated excellent multitasking skills, managing multiple responsibilities concurrently without compromising service quality.
- Exceeded client expectations with innovative ideas for party themes and decor elements.
- Adhered strictly to health and safety regulations whilst serving food and drinks at events.
Education
care certificate - care
Home Instead
Birmingham 11.2023 - 11.2023
NVQ Level 3 - beauty therapy
Solihull College and University Centre
Solihull 09.2022 - 06.2023
NVQ Level 2 - beauty therapy
Solihull College and University Centre
Solihull 09.2021 - 06.2022
Diploma of Higher Education - photography
Solihull College and University Centre
Solihull 09.2020 - 06.2021
GCSEs -
lyndon senior school solihull
solihull 09.2015 - 07.2020
Skills
I am a very patient person when coming under pressure, i keep my calm, i am kind and caring and love looking after evryone and putting a smile on their face everyday even if i am only with them for an hour
I have very good communication skills, good with team work and working with others
i am good a problem solving
Helping anyone that needs help
i am very good with my time keeping
Affiliations
- Ice skating
- photography
- makeup and beauty
- going on long walks
Timeline
Health care professional
Home Instead Senior Care
12.2023 - Current
care certificate - care
Home Instead
11.2023 - 11.2023
Sales assistant
batchd
08.2023 - 11.2023
Beauty therapist
Modern flair
02.2023 - 08.2023
Bartender
Popworld
09.2022 - 07.2023
NVQ Level 3 - beauty therapy
Solihull College and University Centre
09.2022 - 06.2023
NVQ Level 2 - beauty therapy
Solihull College and University Centre
09.2021 - 06.2022
Diploma of Higher Education - photography
Solihull College and University Centre
09.2020 - 06.2021
Party host
Planet Ice
01.2020 - 08.2020
GCSEs -
lyndon senior school solihull
09.2015 - 07.2020
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