Toni Adams

With my excellent attention to detail, I am responsible for maintaining designated indices on the Home Office Large Major Enquiry System (HOLMES). I cross-reference information, raise actions for further investigation, and identify intelligence development opportunities. This requires handling large volumes of material in an organised and methodical manner, as well as working to agreed timelines to support the overall success of the unit.

• Collaborated with team members to achieve target results.
• Identified issues, analysed information and provided solutions to problems.
• Picked up additional tasks to aid team success.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Trained and mentored employees to maximise team performance.
• Met schedule using excellent planning and coordination skills.
• Built and maintained courteous and effective working relationships.

Coordinated resources and activities within CID office, specialising in the investigation of mortgage fraud cases.

• Organised and stored hardcopy files.
• Handled photocopying documents, updating files and faxing communications for staff.
• Managed incoming calls and emails, providing timely responses to enquiries and forwarding messages as necessary.
• Handled confidential documents and information with discretion, adhering to data protection protocols.
• Provided high level of administrative support, including copying, faxing and document distribution.
• Organised and maintained office filing system, both electronic and paper, ensuring quick retrieval of documents.
• Supported staff with clerical tasks for well-maintained office administration.
• Answered telephone calls to offer information, direct callers and take messages.
• Created and maintained spreadsheets using Excel.
• Provided high-level administrative support, adapting proactively to team needs and aiding efficiency.
• Proofread and corrected different types of documentation.
• Processed incoming and outgoing correspondence, including post and courier services, maintaining a log for tracking purposes.
• Supported office operations by taking on ad-hoc clerical duties.
• Transcribed information from papers or audio recordings to create different types of files.