Summary
Overview
Work history
Education
Skills
Languages
Certification
Custom
Personal Information
Timeline
Generic

TONGAI MAXWELL CHIKAZHE

Peterborough,Cambridgeshire

Summary

Self disciplined professional with over 16 years in fintech industry and ample experience in technical support and customer service. Excellent reputation for resolving problems and improving customer satisfaction. Communicates well with non-technical audiences for speedy resolutions. Driven to deliver high-quality service and consistent results.

Overview

21
21
years of professional experience
1
1
Certification

Work history

Assembly Operative

Perkins Engines
Peterborough
06.2024 - Current
  • Working on assembly line environment both as team or individually at times
  • Adhere to standard work processes at all times
  • Assembling parts to engines or sub assembly of components ready for assembly section
  • Assemble parts within set time period
  • Reading / following standard ops and workplace manuals
  • · Adhere to PPE and H&S requirements
  • Read and interpret technical schematics to understand and plan work sequences.
  • Performing cleaning activities across site to maintain safety and compliance.
  • Independently operating production line equipment.
  • Assembling products and components using variety of equipment, making proactive adjustments to settings to produce work within tight tolerances.

Senior Channels Support Analyst

CBZ Bank
Harare, Zimbabwe
05.2008 - 05.2024
  • Distilled complex technical information into easily digestible instructions for end-users.
  • Delivered reliable, high quality technical support to average of 2000 users daily.
  • Took ownership of logged cases, seeing issues through to resolution or escalation as appropriate.
  • Provided testing and systems administration support for more than 10 systems as required by multi-disciplinary teams.
  • Investigated and diagnosed customer's technical and product queries.
  • Documented technical requirements and maintained meticulous records for data accessibility.
  • Participated in developing application modifications to enhance functionality.
  • Offered individual and group training to end users on new or updated technologies.
  • Evaluated and tested new or modified software to verify programmes conformed to established guidelines and best practices.
  • Managed incident lifecycle across user support groups to minimise downtime.
  • Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.

Software Support Specialist

Reserve Bank Of Zimbabwe, Fidelity Printers and Refineries
Harare, Zimbabwe
06.2007 - 04.2008
  • Provision of end-user services, including help desk and technical support services to more than 500 users
  • Liaison with third party vendors to resolve issues, bugs or custom requests when identified within stipulated SLA.
  • Maintenance of technical documentation for 5 applications and databases.
  • Developed and implemented application performance monitoring and tuning strategies.
  • Collaborated with IT and business teams to ensure successful application deployment.
  • Technical support and troubleshooting for applications.

Analyst Programmer

Zimbabwe Schools Examinations Council
Harare, Zimbabwe
01.2004 - 05.2007
  • Support and maintenance of exam system.
  • Creating reports and dashboards to aid in analytics of exams outcome.
  • Offering end user support.
  • Worked with project requirements to develop software; designed and implemented software according to specifications.
  • Coded software updates and alterations based on detailed design specifications.
  • Ensured proper documentation of software development tasks.

Education

BBA - Computer & Management Information Systems

Solusi University

Skills

  • Software Troubleshooting
  • Knowledge Of IT Systems Monitoring
  • Disaster Recovery
  • Database Management Systems(Oracle, SQL Sever, PostgreSQL, MySQL)
  • Exceptional telephone etiquette
  • End-user training
  • Customer support needs assessment
  • Exceptional telephone etiquette
  • Assembling components

Languages

English

Certification

CompTia A+ Certification

ITIL 4 Foundation Certificate in IT Service Management


Custom

References available upon request.

Personal Information

Timeline

Assembly Operative

Perkins Engines
06.2024 - Current

Senior Channels Support Analyst

CBZ Bank
05.2008 - 05.2024

Software Support Specialist

Reserve Bank Of Zimbabwe, Fidelity Printers and Refineries
06.2007 - 04.2008

Analyst Programmer

Zimbabwe Schools Examinations Council
01.2004 - 05.2007

BBA - Computer & Management Information Systems

Solusi University

Similar Profiles

Create profile
TONGAI MAXWELL CHIKAZHE