Summary
Overview
Work History
Education
Skills
Timeline
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Tong Li

Tong Li

Summary

Hardworking employee with professional fashion retail knowledge and a passion for the fashion industry. Excellent customer service experience with a strong communication and problem-solving skill set. Pursues opportunities to learn new skills and contribute to the team.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Homemade Pearl Milk Tea Shop Assistant

Myself
Foshan
10.2021 - 05.2022
  • Interact with customers and recommend products to increase sales.
  • Calming customers when orders are in error, solving problems, and improving operations.
  • Verify material stocks and ensure proper supply of materials.

Restaurant Waitress

Ritz-Carlton
Shenzhen
07.2018 - 01.2019
  • Memorize the specialties and preparation of the dishes, introduce them and answer guests' queries.
  • Record the preferences and characteristics of the guests and recommend appropriate dishes for the guests when they come again to make them feel a sense of belonging.
  • Coordinate and communicate with other departments in the hotel and offer help in an emergency to ensure good hotel operations.

Education

Bachelor of Arts - Hospitality Management

Beijing Hospitality Institue
Beijing, China
09.2017 - 06.2021

Master of Arts - International Fashion Retailing

University of Manchester
Manchester, United Kingdom
09.2022 - Current

Skills

    Guest Services

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Timeline

Master of Arts - International Fashion Retailing

University of Manchester
09.2022 - Current

Homemade Pearl Milk Tea Shop Assistant

Myself
10.2021 - 05.2022

Restaurant Waitress

Ritz-Carlton
07.2018 - 01.2019

Bachelor of Arts - Hospitality Management

Beijing Hospitality Institue
09.2017 - 06.2021

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Tong Li