Football
Tomás Pinto
Customer Project Manager
London,ENG
Summary
Results-oriented professional with a proven track record in driving business expansion, increasing profitability, and transforming customer service standards. Experienced in leading operational and sales teams. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Customer Project Manager
Bombardier
London
05.2023 - Current
- Responsible for orchestrating and overseeing complex projects to ensure seamless delivery and exceptional client satisfaction through achieving project goals and deadlines.
- I collaborate closely with cross-functional teams, manage project timelines and budgets, and serve as primary point of contact for clients what abled to enhance my communication, leadership and problem-solving skills.
- Designed Inwards Process (Tax exemption process) automated system to ensure seamless experience to customers that increased the overall system efficiency by 35%.
- On-site customer liaison demonstrating negotiation and diplomacy skills to best represent company´s and customer´s interests.
- Arrange and manage third-party companies to support critical activities during an input.
Co-Founder and CEO
Aristo Sequence Lda
Lisbon - Remote
08.2023 - Current
- Bought, renovated and flipped houses using real estate and construction knowledge remotely with an average 40% ROI.
- Negotiated, facilitated, and managed real estate transactions.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Identified business development challenges and customer concerns for proactive resolution.
- Prepared annual budgets with controls to prevent overages.
Self Publisher
Vital Press
Remote
08.2022 - 08.2023
- Managed to achieve 20% ACOS ratio on Amazon Campaigns for Paperback and Ebook versions.
- Participated in meetings and conference calls to gather and communicate document layout and production process information and represent production function.
- Recommended layout changes to make materials more accessible and improve presentation.
- Employed specialized layout and editing software to place text blocks, illustrations and other images or elements.
Real Estate Consultant
MUDA, Century
Lisbon
02.2022 - 08.2022
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Generated leads for sales and rental properties with an average 40 cold and warm calls per day.
- Developed and maintained relationships with clients through networking, social media and cold calling.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Front of House Staff Member
Nandos
Coventry
11.2019 - 03.2021
- Planning capability was strongly developed, considering the need to prepare daily tasks for a smooth restaurant operation.
- Fostered teamwork between all my colleagues to provide the best customer service.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
BSc - Aviation Management
09.2019 - 05.2023
I gained comprehensive knowledge and practical skills in the aviation industry. Through a combination of coursework, projects, and a internship, I developed a solid understanding of aviation business and management principles, including airport operations, airline management, aviation safety, and regulatory compliance. I also honed my analytical, problem-solving, and communication skills, which are essential for success in this dynamic and fast-paced industry.
Skills
Profitability understanding
Customer needs anticipation and conflict mitigation
Microsoft Excel
SAP
Teamwork skills
Project planning and development
Sales expertise
Certification
Certified Industrial Digital Marketing, Brainnest - March 2020
Interests
Surf
Wine
Travel
Timeline
Co-Founder and CEO - Aristo Sequence Lda
08.2023 - Current
Customer Project Manager - Bombardier
05.2023 - Current
Self Publisher - Vital Press
08.2022 - 08.2023
Real Estate Consultant - MUDA, Century
02.2022 - 08.2022
Certified Industrial Digital Marketing, Brainnest - March 2020
03-2020
Front of House Staff Member - Nandos
11.2019 - 03.2021
Coventry University - BSc, Aviation Management
09.2019 - 05.2023