Tommy Lawrence
Manchester,England
Summary
Dedicated professional with a strong emphasis on empathy and a positive attitude. Demonstrates effective listening skills, excels in customer retention, and adept at conflict resolution. Committed to fostering positive client relationships and enhancing customer satisfaction.
Overview
9
9
years of professional experience
Work History
Sales Assistant
Currys
Manchester
08.2023 - Current
- Built strong relationships with regular customers for repeat business.
- Demonstrated products effectively leading to increased sales conversions.
- Managed till operations smoothly, reducing waiting time for customers.
- Improved customer service by efficiently handling queries and complaints.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Sales Assistant
WHSmith
Oldham
03.2022 - 07.2023
- Conducted daily inventory checks to manage stock levels accurately.
- Checked stock daily for out of date food products to ensure customer safety.
- Trained new staff members, fostering a supportive working environment.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Followed company procedures and guidelines for smooth retail operations.
Optical Assistant
Specsavers
Openshaw
06.2021 - 11.2021
- Handled complex prescriptions effectively whilst optimising visual comfort for patients.
- Established strong rapport with customers through attentive listening skills.
- Coordinated appointments to enhance efficiency in the clinic.
- Collaborated closely with other healthcare professionals, ensuring comprehensive patient care.
Concession Manager
Tog 24
Bury, Borough of Bury
11.2020 - 05.2021
- Assisted in recruiting new staff members, contributing to a strong retail team structure.
- Fostered positive relationships with customers, enhancing brand reputation and loyalty.
- Improved customer satisfaction rates by delivering exceptional service standards.
- Liaison with Debenhams floor managers to gain more floor space, resulting in improved sales.
Sales Advisor
Tog 24
Manchester
04.2016 - 10.2020
- Assisted in stock taking for accurate inventory management.
- Boosted brand reputation with demonstration of product knowledge.
- Suggested suitable products to customers for enhanced shopping experience.
Education
A-Levels - English Language
Xaverian College
ManchesterA-Levels - Film Studies
Xaverian College
ManchesterA-Levels - Media Studies
Xaverian College
ManchesterGCSEs - Maths
St. Damians
Ashton-under-Lyne, TamesideGCSEs - English
St. Damians
ManchesterSkills
- Strong empathy
- Positive attitude
- Effective listening
- Customer retention
- Conflict Resolution
Affiliations
- DJ'ing
- Music Production
- Events/Festivals
Timeline
Sales Assistant
Currys
08.2023 - Current
Sales Assistant
WHSmith
03.2022 - 07.2023
Optical Assistant
Specsavers
06.2021 - 11.2021
Concession Manager
Tog 24
11.2020 - 05.2021
Sales Advisor
Tog 24
04.2016 - 10.2020
A-Levels - English Language
Xaverian College
A-Levels - Film Studies
Xaverian College
A-Levels - Media Studies
Xaverian College
GCSEs - Maths
St. Damians
GCSEs - English
St. Damians
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