Tommy Kam
Birmingham
Summary
Polite and professional person with strong communication, resourceful administrative professional and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Creative problem-solver keeps office running smoothly.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Associate
Greystar Canvas The Heights
Birmingham
01.2023 - Current
- Efficiently assisted 80% UK or oversea student accommodation queries and signposted further points of contact.
- Studied new IT products and customer service processes to anticipate and plan for common future enquiries.
- Built rapport with customers by phone, email and in person by using positive language and actively listening to all party concerns.
- Expertly demonstrated appropriate use of booking system and provided detailed accommodation description and user information.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and comfortable living.
Operation Staff (Hostel In charge)
Youth Hostel Associate
Hong Kong
06.2016 - 08.2022
- Carried out all-round daily routines accurately and efficiently including but not limited to customer services, reservations, guest relations, housekeeping, and decorations, gardening, books and accounts, marketing.
- Greeted local and international guests with warmth and professionalism, providing excellent first impressions.
- Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions and reach 90% customer satisfaction.
- Supported team members by demonstrating respect and willingness to help.
Sales Coordinator
Shun Hing Group
Hong Kong, DEV
06.2011 - 06.2014
- Support sales operation and marketing activities for personal care department
- Communicated effectively to determine customer needs, provide recommendations and upsell services
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Managed over 50 customer inquiries per day and resolved issues promptly to maintain client satisfaction.
Education
Bachelor - Chinese Language & Literature
Open University of Hong Kong
Hong Kong 09.2016 - 08.2018
Higher Diploma in Chinese - Chinese Language & Literature
The Chinese University of HK(CUSCS)
Hong Kong 09.2014 - 08.2016
Skills
- Flexibility
- Communication Skills
- Problem Solving
- Customer needs analysis
- Lead management
- Proficient in MS Office
- Human resources knowledge
Accomplishments
- CERTIFICATIONS
- First Aid certified
- Mandarin certified
- Strong communication skills with multi language background, skilled at effective negotiations
- Successfully contributing to company profits by improving team efficiency and productivity
- Utilises excellent organisational skill to enhance efficiency and lead teams
Languages
English
Fluent
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent
Timeline
Customer Service Associate
Greystar Canvas The Heights
01.2023 - Current
Bachelor - Chinese Language & Literature
Open University of Hong Kong
09.2016 - 08.2018
Operation Staff (Hostel In charge)
Youth Hostel Associate
06.2016 - 08.2022
Higher Diploma in Chinese - Chinese Language & Literature
The Chinese University of HK(CUSCS)
09.2014 - 08.2016
Sales Coordinator
Shun Hing Group
06.2011 - 06.2014
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