Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tommy Davis

Norwich,NFK

Summary

Reliable, personable worker with over 20 years experience in retail, events and administration roles.

A team player with a strong eye for detail, equally adept at working as part of a team or using one's own initiative.

Sensitive and empathetic to the needs of others, I thrive on making a positive difference to both customers and colleagues alike.

Overview

19
19
years of professional experience

Work History

Assistant Manager

YMCA Charity Shop
Norwich, Norfolk
06.2023 - 03.2025
  • Sorted, priced and managed a vast array of donations on a daily basis
  • Worked in line with company values and policies
  • Covered manager absences and holidays in 3 Norwich stores
  • Oversaw a team of volunteers, often with diverse needs and support issues
  • Maintained awareness of budgets, targets and KPI's
  • Compared prices from online auction sites to maximize profits from donations
  • Booked orders for furniture deliveries and collections, both in-store and via telephone
  • Assisted with maintaining inventory of furniture for pricing and rotation purposes
  • Tested donated electrical appliances in compliance with safety regulations
  • Stood in for driver's mate on numerous occasions to assist with deliveries and collections
  • Completed beginning and end of day procedures: system set up, till preparation, cashing up, till float and store shut down
  • Assisted with daily store banking process
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference
  • Trained new employees to deliver first-class customer care

Volunteer Shop Assistant

St Nicholas Hospice Charity Shop
Brandon, Suffolk
01.2022 - 06.2023
  • Sorted, prepared and categorised donated items.
  • Created eye-catching, stylish merchandise displays, contributing to improved sales revenue growth.
  • Researched values of donated goods via online auction sites to maximise profits.
  • Provided warm and friendly service to customers and donors daily.
  • Ensured immaculate appearance of shop displays through regular dusting and cleaning.
  • Assisted with stock rotation and transfers, to and from other company shops and warehouses.

Events Assistant

The Forum
Norwich, Norfolk
10.2021 - Current
  • Assisted with setting up and de-rigging of stages, whiteboards, furniture and electrics related to particular events.
  • Liaised with events management and hirers alike regarding specifications and requirements.
  • Greeted guests, manned information areas and stewarded events both corporate and private.
  • Provided technical support for visiting speakers/ performers when using in-house Auditorium.
  • Booked tickets and maintained guest lists when required.

Sales Assistant

HMV / Sunrise Records
Norwich, Norfolk
05.2006 - 11.2020
  • Provided excellent sales services by advising customers with different tastes and needs on products with up-to-date knowledge and insight.
  • Managed efficient till operations, including scanning items, processing payments and issuing receipts.
  • Assisted in increasing sales through fully contributing to company marketing initiatives and maintaining awareness of updates to best practice.
  • Helped to increase sales from impulse buys through promoting company rewards scheme and promoting till purchases with every sale.
  • Received and processed product returns.
  • Cultivated relationships with customers to expand customer base and enhance loyalty and retention.
  • Merchandised new products in visually appealing and organised displays for optimal sales promotions.
  • Replenished stock from daily reports.

Education

Bachelor of Arts - Cultural Studies & Creative Writing

Norwich University of the Arts
Norwich
06.2001

Skills

  • Strong communication skills
  • Excellent interpersonal skills
  • Committed team player
  • Methodical approach to tasks
  • Good work ethic
  • Punctual with good time management skills
  • Offers a self-driven, versatile approach and willingness to use initiative
  • Maintains a desire to learn and adapt accordingly
  • Adept at creating a welcoming and friendly environment for visitors, offering information and helping with enquiries
  • Courteous and professional demeanour
  • Holds a current PAT safety certificate

Additional Information

Available upon request

Timeline

Assistant Manager

YMCA Charity Shop
06.2023 - 03.2025

Volunteer Shop Assistant

St Nicholas Hospice Charity Shop
01.2022 - 06.2023

Events Assistant

The Forum
10.2021 - Current

Sales Assistant

HMV / Sunrise Records
05.2006 - 11.2020

Bachelor of Arts - Cultural Studies & Creative Writing

Norwich University of the Arts

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Tommy Davis