Tommy Clarke
Birmingham,West Midlands
Summary
A motivated and ambitious individual with strong organisational and time management skills, and a keen willingness to learn and develop professionally. Able to work both independently and as part of a team to achieve high-quality results, with experience gained through education, personal projects and work experience. A friendly and enthusiastic communicator with strong problem-solving abilities, eager to build practical skills and contribute positively within a hands-on practical learning environment.
Overview
1
1
year of professional experience
Work History
Customer Service Assistant
Sainsburys
Birmingham
05.2025 - Current
- Customer Assistance - Greeting customers as they enter the store and help to provide information on store products, promotions, and store layout. Continuously learning about new products to help guide customers with sales. Assist with inquiries and help resolve complaints in a timely manner.
- Stock Assistance - Help restock shelves and ensure products are displayed neatly. Helping to ensure health and safely is adhered to and maintaining a clean environment.
- Handling Transactions - Operate the cash register, process payments, and handle cash/credit card transactions. Issue receipts, refunds, and exchanges in accordance with store policies.
- Team Collaboration - Work with other team members to ensure smooth store operations and help with store opening and closing duties as required.
- Customer Feedback - Collect customer feedback and report concerns or suggestions to management. Ensure high levels of customer satisfaction by assisting with returns, exchanges, and other customer concerns.
- Meeting KPI/Targets – Promptly picking customer Online orders with a high target to pick a certain number of customers orders per hour, ready for timed delivery slots. Staying organised, handle items quickly and accurately. Ensuring familiarity with the store’s layout/point-of-sale system to avoid delays. Maintain focus during busy periods to minimise mistakes.
Education
A-Level - Politics, Psychology, History
Halesowen College
07-2025
G.C.S.E - English Literature, Engineering, English Language, Chemistry, Mathematics, History, Physics, Biology, Computer Science, Religious Studies
Colmers School and Sixth form College
06-2023
Skills
- Fitness training
- Boxing
- Computer usage
- Exploring computers
- Learning to drive
References
- Charlotte Jukes, Manager, Sainsburys Longbridge, Reference.Requests@sainsburys.co.uk, 0800 636 262
- Megan Wain, Politics Tutor, Halesowen College, info@halesowen.ac.uk, 0121 602 7777
Custom Section
- Fitness training at the gym
- Boxing
- Computer skills
- Currently learning to drive
Timeline
Customer Service Assistant
Sainsburys
05.2025 - Current
A-Level - Politics, Psychology, History
Halesowen College
G.C.S.E - English Literature, Engineering, English Language, Chemistry, Mathematics, History, Physics, Biology, Computer Science, Religious Studies
Colmers School and Sixth form College