Tommy Browes

Supporting Post Office employees with numerous processes, ensuring staff get support on financial discrepancies, customer support, and processing transactions. Working in the Post Office feels like working in a giant family, allowing myself to communicate with lots of different teams throughout the company. Working as a branch support advisor has taught me to think proactively and outside the box while presenting myself as calm and professional as a representative of the company. It has also given me lots of knowledge for Post Office products, which will help amazingly when advising customers

• Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
• Maintained store appearance, including organisation, store layout and visual merchandise planning.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
• Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
• Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
• Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
• Enforced company policies and guidelines for all employees.

• This job role carried the same responsibilities as my previous job role as a bartender however having more responsibilities like waiting on customers whilst managing the bar. With only a small team I had to be time efficient and productive to make sure the customers were getting the best service possible
• This job role required me to put the customer before myself making sure that their experience at the restaurant is five stars, I would go above and beyond to make sure anyone that came in was happy till the moment they left
• I also picked up managerial roles as my boss was impressed with my work. including administration, conducting interviews, inventory checks and people management.

• In this job role I went and knocked door to door to try get people to sign up for both the NSPCC and the RNIB, during every interaction I would have to say a memorized 3 minute pitch
• Throughout the pitch I had to make sure that the buyer was engaged, I had to also be as conversational as possible so that they liked me as a person and as a charity fundraiser
• This job role has helped me improve my physical stamina in the working environment as I improved massively with how fast I was walking between doors
• Out of all the job roles I’ve had this job has really allowed me to be confident with customers as I am speaking with them all day.

• I worked behind the bar serving drinks to customers at a fast pace, whilst maintaining the upkeep and cleanliness of the bar
• One thing I learned from this job role is how to work well under high pressure without allowing it to affect the standard of the service I gave
• Working within customer services before, I can confidently use communication skills to make sure that a customer is always happy with their service.

• Within this job role I learned how to handle with both negative and positive customers, making sure that their time spent within the store was up to high standards
• I approached every customer with a smile and a solution, whilst providing the service which was expected, either on the tills or helping to resolve a customer issue
• I enjoyed this role as the job allowed me to come out of my shell when helping a customer and has allowed good customer service to come naturally to me.

• Me and my team managed and ran many events for students to raise money for charity, whilst leading the team we had to allocate roles, encourage volunteers, run presentations informing students of the event, and working in the actual events itself
• As a team we managed to raise over £1000 over the whole year for many charities including: The British Heart Foundation, Water Aid, Save the Children, Operation Orphan, and many more
• I gained an exceptional amount of skills during this experience to help me in the future.

• My role required me to market an event for the charity Operation Orphan as part of my National Citizen Service, in the process I went to local businesses handing out leaflets for customers
• As I led the team we created posters to place around the surrounding area
• During this event we managed to raise £3,500
• – Whilst contacting the local radio station to state our event as a form of advertisement
• Whilst in this position I used the skills of sales, customer service and communication, and leadership.