Tommy Beard
Chichester,West Sussex
Summary
Versatile professional with a strong foundation in leadership, mentoring, and problem-solving, complemented by expertise in customer service and conflict resolution. Demonstrates exceptional office administration skills and adaptability, with a proven ability to manage time effectively and maintain attention to detail. Possesses comprehensive knowledge of hospitality operations, ensuring seamless service delivery and client satisfaction. Committed to fostering growth through mentoring while driving operational excellence in dynamic environments.
Overview
8
8
years of professional experience
Work history
Bars & Shops Shift Leader
Butlins
Bognor Regis
08.2024 - 01.2025
- Kept detailed records of shift activities, providing comprehensive reports to upper management when required.
- Maintained high standards of customer service for improved satisfaction ratings.
- Identified areas for improvement whilst conducting routine audits on operations and services provided.
- Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
- Conducted regular equipment checks for optimal performance.
- Oversaw stock inventory, mitigating risk of shortages or overstock situations.
Bar Supervisor
The Kennels Goodwood
Chichester
07.2023 - 03.2025
- Maintained a detailed bar inventory, working within the company's budgetary guidelines for continued profit growth
- Ensured presentation of bar and staff met high-quality industry targets and brand values
- Ordered beverage and equipment stock by analysing sales and customer trends
- Ensure all opening and closing tasks are completed quickly and correctly to prepare for the next day of operation
Bars Duty Manager
Butlins
Bognor Regis
09.2020 - 05.2023
- Handled Customer complaints with empathy and composure
- Pitched ideas on how to improve performance and efficiency
- Helped identify workflow issues and find solutions
- Recorded stock takes and implemented strategies to minimise wastage
- Introduced new strategies to enhance the guest experience
Bars Team Leader
Butlins
Bognor Regis
11.2017 - 09.2020
- Managed the smooth operation of a specific bar during opening hours
- Ensure the sales target for the venue was being hit
- Trained, coached and supervised new staff members
- Accurately handled large amounts of cash
Bars Team Leader
Haven
Ayr
05.2017 - 11.2017
- Manage the stock rotation of the bar to minimise wastage
- Helped management with weekly stock counts
Skills
- Leadership
- Mentoring
- Problem Solving
- Customer Service
- Conflict Resolution
- Office Administration
- Adaptability
- Knowledge of Hospitality
- Time Management
- Detail Oriented
Timeline
Bars & Shops Shift Leader
Butlins
08.2024 - 01.2025
Bar Supervisor
The Kennels Goodwood
07.2023 - 03.2025
Bars Duty Manager
Butlins
09.2020 - 05.2023
Bars Team Leader
Butlins
11.2017 - 09.2020
Bars Team Leader
Haven
05.2017 - 11.2017
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