Tomiwa David Olabanji
Lagos,Nigeria
Summary
Experienced, client-centric Customer Service Representative with a proven track record of 3 years. Proficient in handling diverse customer inquiries, and resolving issues promptly and professionally. Excel in delivering exceptional service, building strong client relationships, and exceeding targets. Skilled in conflict resolution, multitasking, and navigating various CRM systems. Consistently praised for empathy, communication skills, and commitment to customer satisfaction. Adept at problem-solving, adapting to new challenges, and fostering a positive customer experience at every touchpoint.
Overview
1
1
Certification
Work history
Customer Service Representative
Leadway Health Limited.
Lagos, Nigeria
04 2023 - Current
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Built customer rapport by providing friendly, genuine service, increasing customer retention.
- Developed and maintained strong customer relationships, building loyalty and trust through personalized interactions and proactive follow-ups.
- Assisted in training new team members, sharing best practices and providing ongoing support to ensure their success in the role.
- Handle customer complaints and issues, identifying root causes and implementing corrective actions to prevent similar incidents in the future.
- Offered current, accurate advice on optional solutions for concerns.
Customer Care Representative
Oceanic Health Limited
Lagos, Nigeria
08 2022 - 03 2023
- Employed active listening and product expertise to successfully resolve inbound queries.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Consistently achieved and exceeded monthly performance targets, including sales quotas and customer satisfaction ratings.
Customer Service Representative
Wellness Health Limited
Lagos, Nigeria
03 2021 - 08 2022
- Welcomed customers in a friendly and professional manner, providing information about products and services.
- Actively listened to customers' concerns and resolved issues promptly, ensuring high levels of customer satisfaction.
- Exceptional interpersonal skills with a customer-centric approach.
- Proficient in using CRM software to manage customer interactions and data.
- Strong problem-solving skills with a proactive mindset.
- Excellent conflict resolution abilities to address customer concerns effectively.
- Detail-oriented with a keen eye for accuracy in data entry and order processing.
- Skilled in upselling and cross-selling products and services to increase revenue.
- Comfortable working in a fast-paced environment while maintaining a positive attitude.
Education
Bsc. - Cooperative Management and Rural Development.
Olabisi Onabanjo University
03/2014 - 09/2018
Skills
- Written and verbal communication skills
- Bilingual customer support
- Creative problem solving
- Administrative support
- Complaint resolution
- Exceptional communication
- Results oriented
Certification
- Customer Service Representative:- Terra Learning.
- Human Resource Management:- OSHA Academy.
- Ui/Ux:- Terra Learning.
Timeline
Customer Service Representative
Leadway Health Limited.
04 2023 - Current
Customer Care Representative
Oceanic Health Limited
08 2022 - 03 2023
Customer Service Representative
Wellness Health Limited
03 2021 - 08 2022
Bsc. - Cooperative Management and Rural Development.
Olabisi Onabanjo University
03/2014 - 09/2018