Summary
Overview
Work history
Education
Skills
References
Timeline
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Tomisin Bamidele

Hull,Humberside

Summary

Versatile professional with extensive experience in customer-facing roles. Proven success as a Front of House/Sales Representative, adept at driving sales and delivering exceptional customer service. Accomplished front-house assistant skilled in multitasking and supporting seamless operations. Strong interpersonal and communication skills contribute to a positive and efficient front-facing environment.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Front of House Nandos

Nandos
Stockton-on-Tees, United Kingdom
11.2023 - Current
  • Escorted guests to their tables and ensured a smooth seating process.
  • Explained menu items and specials and answered any questions guests had about the food and beverages.
  • Offered recommendations based on customer preferences.
  • Took food and drink orders accurately and efficiently.
  • Ensured the correct placement of orders on the table and assisted with any necessary adjustments.
  • Presented bills to customers and processed payments accurately.
  • Kept the front-of-house areas, including dining tables and common areas, clean and well-organised.
  • Monitored and addressed any spills or messes promptly.
  • Addressed customer complaints or concerns professionally and promptly

Front Desk Receptionist

Bamkay Property Consultancy
Lagos , Nigeria
10.2021 - 05.2022
  • Monitored company emails, replied to customers, and forwarded messages to appropriate parties.
  • Cleaned and organised lobby and reception areas to maximise guest comfort.
  • Handled incoming and outgoing phone calls and routed callers to appropriate personnel.
  • Established and maintained good communications and teamwork with fellow associates and other departments.
  • Provided guests with company information and addressed questions and complaints.
  • Verified visitor identity by checking guest passes and ID.
  • Prioritised tasks to maximise staff satisfaction and deliver a strong level of customer service.

Sales Representative

Diamond Consult
Lagos, Nigeria
11.2018 - 09.2019
  • Provided customers with a clear understanding of charges, billing, and price changes.
  • Built strong customer relationships with new and existing customers by providing excellent customer support.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Kept records of sales-related activities and transactions in the company database.
  • Maintained up-to-date knowledge about products and promotions.
  • Inventoried merchandise to keep accurate product counts.
  • Contacted vendors to search for out-of-stock items for customers.

Education

Master of Arts - Human Resource Management

Teesside University
Middlesbrough
10.2023 - 05.2025

Higher National Diploma - Public Administration

Crown Polytechnic
Lagos, Nigeria
09.2019 - 08.2021

Skills

  • Customer Service
  • Good communication skills
  • Interpersonal Skills
  • Proficient use of Microsoft Package
  • Product Knowledge
  • Organizational Skills
  • Salesmanship
  • Conflict Resolution
  • Attention to Detail
  • Multitasking
  • Time Management
  • Problem-Solving

References

References available upon request.

Timeline

Front of House Nandos

Nandos
11.2023 - Current

Master of Arts - Human Resource Management

Teesside University
10.2023 - 05.2025

Front Desk Receptionist

Bamkay Property Consultancy
10.2021 - 05.2022

Higher National Diploma - Public Administration

Crown Polytechnic
09.2019 - 08.2021

Sales Representative

Diamond Consult
11.2018 - 09.2019

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Tomisin Bamidele