Tomilola Adekanbi

Responsibilities;

Responsible for coordinating, engaging, and improving the existing relationship with Maximum Demand Customers and the team members as well as acquiring new MD customers. Ensuring 100% collection efficiency on Bills and outstanding eliciting and managing communications between customers and internal stakeholders to drive increase in energy consumption and exceptional customer experience.

Duties;

· Built a dashboard with the use of Microsoft power BI for monthly performance of key account customers.

· Analysing post billing reports to ensure that customers are billed accurately and ensuring 100% collection efficiency on bills and reduction of debts.

· Analyse monthly Energy/Power consumption data and billing histories of Top priority (Maximum Demand) customers. Review customer profile and deploy any potential value-added services to Customers.

· Facilitating adjustments for customers where necessary.

· Resolving key client issues and complaints

· Providing daily Collection report on performance to management

Key achievement;

Reduced customer outstanding by collecting debt recovery of 491 million naira.

Managed a cluster management payment and complaints leading to 10% increase in consumption.

Increased cell sites vending from 5 million naira to 30/40 million naira.

brought in new customers generating monthly revenue of 3.5 million naira

Responsible for assisting MD Key Account Management supervisor in carrying out day to day activities.

Duties;

• Assist in creating, developing and maintaining highest quality relationships that include creative structuring of solutions that meets maximum demand customer needs.
• Assist in managing an assigned portfolio of maximum demand consumers, ensuring maximisation of potential from each account.
• Assist in consumer complaints pertaining to MD consumers.
• Assist in customer complaint resolution.
• Interacting with the MD customer regularly.
• Preparation of MIS reports for MD customers.

Key Achievements ;

Designed a monthly analysis report of customers for the department.

Driving new initiatives by creating FAQs for Maximum Demand Customers and Preparing a communication feedback survey to hear customers opinions.

Assisted with a 300 degree customer feedback survey for the marketing department posted on company's website.

Improved MD customer information also known as KYC.

Reduced MD customers outstanding by 5% in my business units.

Increased revenue by reconnecting old cell sites and adding new cell sites to the grid.

Generating daily report to track MD customers revenue payment.

Generating Monthly payment report and Reconciliation with finance at month end for the debt management department fro credit bureau (CRC) and the company as a whole.