Tomi Aderinto

This role consists of me reviewing follow up patients to progress mobility/ transfers to preadmission baseline. This includes me issuing equipment initially and facilitating rehab of patients on the ward before medically fit for discharge, or to complete community physiotherapy referrals and group classes. Follow up sessions are also used to flag up any issues that may arise for discharge and liaising with the appropriate team.

As a Fitness Instructor a typical day can consists of anything from providing a personal service in the gym and offering workout advice to checking the equipment and teaching classes. Part of my role is to inspire people to train independently and keep coming back. So, it all starts with an induction, for me to understand someone's ability and ambitions - and ultimately, devise a bespoke programme that suits their needs.

As a health & fitness manager the role consist of me managing the business as part of a UK-wide organisation that supports and promotes leisure and sport to all ages and abilities - from children's swimming lessons to health intervention programmes and even sponsorship of future Olympic medal winners. Reporting to the General Manager, I’m responsible for delivering and developing a high-quality service and a successful business model.

So, as well as enjoying a hands-on management role, some of my time will be desk-based, as I ensure compliance and support the administration involved in running a fitness centre.

Working in various high end luxurious brands such as Ralph Lauren, Burberry, Hermes, Cartier, Gucci and much more, as well as working in different concessions in Harrods and Selfridges.

Working here consists of:
- Carrying out stock replenishment.
- Working as stock room assistant to assist back of house team.
- Working as a team to meet sales targets.
- Updating my product knowledge and going the extra mile in providing 1st class
customer service.
- Building a client base with customers.

Working here consisted of the following:
• Navigating seamlessly between multiple client interactions and internal systems while working toward clearly defined customer service goals.
• Providing personalised and compassionate support that aligns with our company brand and voice and directly impacts our client retention.
• Thinking outside the box and delivering unique solutions to each client with the support of my team.
• Identify opportunities and implementing solutions to impact how we evolve in delighting our clients.
• Good understanding and navigation of Zendesk.

Working here I have various duties, such as:
• Responding positively to inquiries; proactively ensure that the passengers’ needs are met within your area of responsibility.
• Carry out Automatic Ticket Gate duties ensuring, within my area of responsibility, their safe use by passengers and undertake ticket checks.
• Examine tickets, advise accordingly and pass any irregularities to a Revenue Protection Assistant/Inspector
• Complete relevant reports as required.
• Check the cleanliness and general environment of Automatic Ticket Gates and take appropriate action to rectify or report faults.
• Carry out Bus Liaison duties as required during times of engineering work.
• Report anti-social behavior at stations, in accordance with the company policy and Railway Byelaws, whilst maintaining train service performance.

Working as a Luxury Sales Associate, delivering exceptional customer service. I worked in various exclusive boutiques, world-renowned department stores (Harrods/Selfridges), high-end retailers and leading luxury brands in London. Working here consisted of:
• Carrying out stock replenishment
• Meeting individual and group targets
• Good product knowledge and service
• Upselling and promoting products
• Building long-term relations with customers
• Assisting customers with querieS

Working as a customer assistant has developed my ability to work under pressure. I have worked in different sections of the store such as fresh food, kiosk, and operations.
• Cash and till handling
• Assisting customers with queries
• The ability to work independently on kiosk and self-checkouts
• Packaging deliveries and orders
• Stock control
• Replenishment
• Promoting and upselling products
• Building rapport with customers
• Delivering fast and efficient service

When working here I gained and improved valuable skills, such as
- Great customer service
- Organisational skills
- Communication skills
- Knowledge within the fashion industry
- Till operation
- Sorting out deliveries
- Replenishment of shop floor
- Advising outfits to customers
- Specialised in Menswear/Footwear

I was awarded for employee of the month on 3 different occasions and employee of the year once due to my fantastic customer service, high UPT which led to high transactions bought by the customers, also meeting of daily targets. Working here has benefited me immensely by improving me as a person, my skills and my interest within the luxury fashion industry. I was also a brand ambassador for the company.