Tomasz Wozniak
Bournemouth,UK
Summary
Experienced, hardworking, proactive and reliable professional with a positive attitude eager to grow within hospitality sector.
Passionate about working with and for people, focused on customer satisfaction as an ultimate goal, able to make team follow example.
Seasoned in the hospitality industry, both front and back of house, managing busy businesses and leading teams up to 15 people.
Methodical at work with excellent organisational skills, efficient and focused on result with a strong sense of responsibility. Genuine team player and a leader of ambitious teams. Optimistic person building positive environment when at work.
Deadline and target oriented and able to manage venue's operations. Fully aware of health & safety regulations.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Assistant Manager
Inn In The Park, Magdar Ltd.
Poole
07.2024 - 03.2025
- Leading by example to ensure the highest standards of customer service
- Opening and closing procedures
- Taking care of 5-room hotel operations
- Controlling expenditure to monitor profitability and performance
- Delegating tasks
- Taking care of day to day operations
- Cash handling
Deputy General Manager
The Old Granary, Hall and Woodhouse
Wareham
04.2023 - 07.2024
- Providing outstanding customer service
- Taking responsibility for pub safety and security
- Ensuring maintaining company standards
- Controlling budgets and expenditure
- Monitoring sales and profitability to ensure meeting set targets
- Monitoring KPI's and acting on achieving them
- Preparing team's rotas
- Inventory management
- Team training and coaching
- Delegating tasks
- Collecting and acting on customer feedback
Deputy Manager
The Railway Hotel
Fordingbridge, ENG
02.2023 - 04.2023
- Ensuring highest standards of customer service
- Organising Pub Quizzes and holiday celebrations
- Taking care or hotel guests, taking bookings and dealing with reservations
- Taking responsibility for venue's safety and security
- Placing orders, controlling stocks
- Delegating tasks
- Building pub's reputation
Deputy Manager
Stonegate Group
London
04.2014 - 03.2022
- From 2015 to 2019 on Kitchen Manager position
- Deputy Manager from January 2019
- Deputy in a busy, reputable City pub
- Responsible for planning and executing day to day operations and long term initiatives
- Actively participating in 2016 - 2019 YOY sales and profit increase
- Building and sustaining supportive and achievement driven team culture
- P&L analysis
- Focused on customer satisfaction
- Focused on business's legal safety
- Weekly stock takes, both FOH and BOH
- Maintaining 5* EHO scores
- Personal Licence holder
Education
Masters Degree - Politics
Nicolaus Copernicus University
Poland 10.2001 - 06.2006
Supervising Food Safety, Level 3 - Hospitality Management
Remit Group
LondonSkills
- Outstanding customer service
- Time management
- Critical-thinking
- Positive attitude
- Business development focus
- Profit and Loss Analysis
- KPI tracking and achieving
- Health and Safety Compliance
- Facility management
- Inventory management
- Digital marketing
- Administrative procedures
- Recruitment and hiring practices
- Team Leadership, Training and Development, Mentoring
- Team scheduling
Affiliations
- Good local bakeries finder
Timeline
Assistant Manager
Inn In The Park, Magdar Ltd.
07.2024 - 03.2025
Deputy General Manager
The Old Granary, Hall and Woodhouse
04.2023 - 07.2024
Deputy Manager
The Railway Hotel
02.2023 - 04.2023
Deputy Manager
Stonegate Group
04.2014 - 03.2022
Masters Degree - Politics
Nicolaus Copernicus University
10.2001 - 06.2006
Supervising Food Safety, Level 3 - Hospitality Management
Remit Group
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