Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Tomasz Świderski

London

Summary

Charismatic and approachable individual with exceptional communication and problem-solving skills, complemented by proven ability to manage and coordinate tasks seamlessly. Adept in customer service and team leadership, ensuring smooth operations and high level of resident satisfaction. Excel at managing high-performing teams and enhancing resident experiences, leading to consistently positive feedback.

Overview

22
22
years of professional experience
4
4
years of post-secondary education

Work history

Concierge

First Port - Sugar Quay
London, City of London
07.2018 - Current
  • Maintained professional demeanour whilst dealing with difficult situations.
  • Enhanced residents satisfaction by providing excellent customer service.
  • Managed front desk operations effectively during peak hours.
  • Performed daily opening and closing duties, paying close attention to site security at all times.
  • Directed contractors for site repairs and recorded work performance after completion.
  • Inspected building systems to meet health, safety and security standards.
  • Managed facilities reservation system accurately, reducing booking conflicts.
  • Communicated regularly with housekeeping staff to maintain public areas standards.
  • Maintained building safety by implementing regular checks and adhering to regulations.
  • Assisted the Development Manager in day to day operations and management of the development.
  • Ensured smooth operations for daily concierge activities.
  • Handled complaints professionally, resolving issues promptly.
  • Organised special requests from residents, ensuring attention to detail.
  • Planned schedules to support consistent service delivery and reception coverage
  • Responded swiftly to residents inquiries, ensuring satisfaction.
  • Offered detailed information about development facilities and services, guiding residents effectively.


Concierge

Barratt Residential Asset Management
07.2014 - 07.2018
  • Providing a professional and welcoming front of house reception facility for residents and visitors.
  • Supporting the Property Manager in day to day operations and management of the development.
  • Maintain key log and all applicable data sheets.Take ownership of all appropriately loaned keys to residents,contractors.
  • Assisting with package deliveries.Log receipts of parcels delivered for residents and notify them for collection.
  • Providing access control services and remain vigilant of non-residents and their purpose for being on property.
  • Providing personal services of the highest level that may include, but not limited to restaurant reservations, recreation request, taxi bookings etc.
  • Maintain a work environment of cleanliness and organization.
  • Assure prompt and positive action on all residents complaints,questions, concerns and suggestions as well as conduct quality assurance follow-up,respond inquiries regarding services and building issues.
  • Using professional telephone etiquette in handling residents request.
  • Assisting with new move-ins as necessary.

Receptionist and Night Auditor

Hoxton Hotel
05.2008 - 07.2014
  • Maintain the customer care standards of the reception department.
  • Check in and check out of guest.
  • Creating reservations telephonically or via e-mail.
  • Preparation for next days's arrivals.
  • Inputing of banking summaries of all cashiers in the hotel and ensuring that the servebase balances with this report.
  • Auditing the reception shop items.
  • Processing of all no-show charges and informing reservations.
  • Ensuring security standards are maintained during the night.
  • Auditing Tiger system.
  • Auditing Quadriga.
  • Auditing Servebase.
  • Preparing the management boards of all VIP information.
  • Processing all future arrival bookings comments and request.

Night Porter

Hoxton Hotel
09.2007 - 07.2014
  • Meeting rooms set up.
  • Ensuring security standards are maintained during the night.
  • Ensuring good communications with all departments throughout the hotel.
  • Understanding of Hotel policies and regulations.
  • Communicate, work with and build a good working relationship with Front Office Day team to ensure a consistent level of service is offered throughout the hotel 24 hours a day.
  • Ensure that all tasks are completed on each shift that a full and thorough handover takes place at the end of the shift.

Administrative Clerk

MOPS Mława
02.2005 - 03.2006
  • Efficient data entry into internal information system as per company policy.
  • Managing diaries.
  • Monitoring stationary stock and reordering when required.
  • Accept and adhere to the need for strict confidentiality.
  • Prompt passing information to the appropriate members of staff using judgment of urgency.
  • Receiving and distributing messages in variety sorts of communication such email, phone, fax etc.

Sales Assistant

hi-tech equipment shop
01.2004 - 12.2004
  • Authorising return/exchange procedures.
  • End of the day cashing up.
  • Understanding of various payment methods within the company policies.
  • Successfully providing training within the cashier positions for new and existing team members,including appropriate cash- handling and register routines, store policies and procedures, customer service and sales standards of the company.
  • Immaculate customer service.
  • Dealing with complex customer queries/complaints in all forms of communication.
  • KPI's.
  • Collaborating with management for efficient running of the store.
  • Capable to adapting to working within various departments in different roles.
  • Following rules within VAT returns.

Waiter

Carrefour Cafe
06.2003 - 12.2003
  • Take and deliver orders as well being able to give an advise on menu in professional manner.
  • Ensuring high level of customer service while also managing profitability.
  • Capable of using own initiative to stay one step ahead of customer needs.
  • Prepare set ups for tables.
  • Greet customer in a polite and friendly manner.
  • Manage guest queries in a timely and efficient manner.
  • Collaborating with management for the efficient running of the cafe.
  • Ensure compliance with company policies and standards.

Education

B.A - History

University of Ciechanów
10.2002 - 06.2006

Skills

  • Guest satisfaction focus
  • Multitasking proficiency
  • Professional phone etiquette
  • Knowledge of safety procedures
  • High-End service standards
  • Complaint handling
  • Team Leadership
  • Development management leadership
  • Open and clear communicator

Languages

Spanish
Advanced
English
Fluent

Timeline

Concierge

First Port - Sugar Quay
07.2018 - Current

Concierge

Barratt Residential Asset Management
07.2014 - 07.2018

Receptionist and Night Auditor

Hoxton Hotel
05.2008 - 07.2014

Night Porter

Hoxton Hotel
09.2007 - 07.2014

Administrative Clerk

MOPS Mława
02.2005 - 03.2006

Sales Assistant

hi-tech equipment shop
01.2004 - 12.2004

Waiter

Carrefour Cafe
06.2003 - 12.2003

B.A - History

University of Ciechanów
10.2002 - 06.2006

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Tomasz Świderski