Microsoft office
Tomas Milvydas
Customer Experience Project Lead
London
Summary
Knowledgeable project delivery lead and problem-solver with skills for team building and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using decision-making skills to ensure the team and department efficiently meet set goals and ensure a smooth working environment. Dedicated to applying training and improving skills to enhance customer engagement and boost self performance within workplace role.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Customer Experience Project Lead
Government Property Agency
10.2023 - Current
- Supporting clients and customers in their preparation, move and occupation within a GPA managed hub.
- Working directly with Capital Projects on the delivery of projects as part of the Regional Hubs Programme.
- Accountable for the delivery of customer and workplace change activities as set out in the Customer Experience Framework.
- Help customers feel comfortable and confident in their workplace so they are enabled and inspired to be their best.
- Encourage vibrant, friendly and social communities based in our workplaces.
Workplace Assistant
Mitie
London
08.2021 - 10.2023
- Accommodating building inductions to new tenants in the workplace.
- Liaise with floor leads in regards to induction bookings and related queries.
- Providing training to new team members to enhance professional development and accountability in workplace.
- Generating repeat business through exceptional customer service, responding to tenants and clients concerns with friendly and knowledgeable service.
- Communicating with clients, floor leads and relevant facility teams regarding outstanding jobs raised on Helpdesk/Maximo.
- Assisting as point of contact to dedicated floor leads and tenants seeking support and information.
- Conducting regular floor inspections to identify repair needs or improvements.
- Collaborating with other workplace departments to foster efficient use of facility space and resources.
- Managing Affiliates contract trackers with accuracy (Establishment list, Employee Training Matrix, starters/leavers/movers).
- Completing forms, reports, logs and records to quickly handle all documentation for our facility teams.
- Raising PO's on behalf of clients, tenants and facility teams.
Logistics Operative
Mitie
London
10.2019 - 08.2021
- Managed incoming and outgoing courier postage and deliveries.
- Distributed post and parcels to tenants on site.
- Liaise with delivery service providers to book courier requests.
- Managed reports and logs of inventory and outstanding deliveries.
- Assisted clients and tenants with delivery projects.
- Maintained working relationships with tenants and clients by efficiently responding to courier requests and logistics related queries.
Education
Bachelor of Arts - Business Management and Finance
Westminster Business School
09.2015 - 08.2019
GCSEs - Access to Business Management L3
Newham College
09.2012 - 08.2015
Skills
Project delivery
Software
CCS Maximo
Advanced IT skills
CRM system
Timeline
Customer Experience Project Lead
Government Property Agency
10.2023 - Current
Workplace Assistant
Mitie
08.2021 - 10.2023
Logistics Operative
Mitie
10.2019 - 08.2021
Bachelor of Arts - Business Management and Finance
Westminster Business School
09.2015 - 08.2019
GCSEs - Access to Business Management L3
Newham College
09.2012 - 08.2015
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