Summary
Overview
Work history
Education
Skills
Timeline
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Tomas Jackson

York,England

Summary

Dedicated professional with a strong focus on customer service excellence and a proven ability to effectively multitask and prioritise tasks. Demonstrates a positive attitude and enthusiasm in all interactions, leveraging upselling techniques to enhance customer satisfaction and drive sales. Committed to continuous improvement and seeking opportunities to further develop skills in a dynamic environment.

Overview

3
3
years of professional experience

Work history

Front of house team member

The Tommy Banks Group - The Abbey Inn, Byland
York, North Yorkshire
03.2024 - Current
  • Performed a variety of roles including preparing drinks as a Barista, waitering, welcoming guests and maintaining a clean and organised workspace.
  • During my time here the pub has achieved many awards which include Michelin guide, best Sunday roast in the UK and top 50 gastro pubs which requires high standards to meet customer expectations.
  • Learnt to deal with pressure, challenging customers and working as part of a team in a fast paced and demanding environment.

Auditor

Serve Legal
York, North Yorkshire
08.2024 - 07.2025
  • Conducted compliance audits in my local area in order to promote responsible practices, particularly around age restricted products.
  • This involved producing comprehensive reports to communicate audit findings effectively.

Barista

Coxwold Tearooms & B&B
York, North Yorkshire
03.2022 - 03.2024
  • Worked as a dedicated member of a hospitality business, providing outstanding service to customers.
  • Gained experience in a wide range of hospitality duties, including waitering, cleaning, customer service, food preparation and as a skilled barista.
  • I maintained professionalism and composure during fast-paced and high-pressure situations.
  • Created a positive experience for customers, ensuring their satisfaction.

Education

A-Levels - Maths, Physics, Music, EPQ

Queen Elizabeth's Sixth Form College
Darlington
09/2023 - 06/2025

GCSEs - GCSEs

Ryedale School
York
09/2017 - 06/2022

Skills

  • Effective multitasking and prioritization
  • Positive attitude and enthusiasm
  • Customer service excellence
  • Upselling techniques

Timeline

Auditor

Serve Legal
08.2024 - 07.2025

Front of house team member

The Tommy Banks Group - The Abbey Inn, Byland
03.2024 - Current

Barista

Coxwold Tearooms & B&B
03.2022 - 03.2024

A-Levels - Maths, Physics, Music, EPQ

Queen Elizabeth's Sixth Form College
09/2023 - 06/2025

GCSEs - GCSEs

Ryedale School
09/2017 - 06/2022

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