Toma Svilpaite
Brighton,United Kingdom
Summary
Organised, orientated to details. Skilled in scheduling, communication, conflict resolution, employee training, and oversight. Experience in the retail sector, including inventory, product merchandising, finance, sales, and customer service. Able to handle customer complaints with empathy and composure.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Food and beverage supervisor
DoubleTree by Hilton
Brighton, Brighton and Hove
04.2023 - Current
- Supervised daily operations of bar, restaurant, and room service to deliver exceptional guest experiences.
- Managed team performance through training, scheduling, and evaluations.
- Ensured compliance with Double Tree by Hilton brand standards, hygiene protocols, and safety regulations.
- Coordinated efforts between kitchen and front office teams to fulfil guest requests and manage special events.
- Resolved guest complaints promptly, maintaining high levels of satisfaction.
- Supported budgeting and cost control initiatives while achieving upselling targets.
- Delivered outstanding service during private events for large groups.
Supervisor
Tinto Taperia
Brighton, Sussex
06.2022 - 04.2023
- Motivated team by leading through example, ensuring accurate and efficient task completion.
- Resolved customer complaints to address product and service issues effectively.
- Maintained clean working environments in compliance with Health and Safety standards.
Waitress
Bohemia
Brighton, Sussex
07.2021 - 06.2022
- Established a welcoming atmosphere for guests to enhance overall experience.
- Delivered professional service by utilising extensive hospitality skills.
- Served meals and drinks with high presentation and quality standards.
- Managed table settings for enhanced dining experience.
Waitress/Supervisor/Duty manager
Wahaca
Brighton, Sussex
05.2019 - 07.2021
- Delivered fast, honest customer service by adhering to established service steps.
- Upsold products while promoting company values and food quality.
- Executed money handling procedures and conducted cash-ups efficiently.
- Ran shifts while training new employees on customer service, sustainability, and upselling techniques.
- Managed stock levels and responded to emails promptly, ensuring operational efficiency.
- Completed daily, weekly, and monthly reports to track performance metrics.
Waitress/Supervisor
Cafe Rouge
Brighton, Sussex
10.2017 - 05.2019
- Delivered exceptional customer service, fostering a welcoming environment for guests.
- Utilised up-selling techniques to maximise revenue opportunities.
- Served as manager on duty, overseeing daily operations and team performance.
- Trained new staff members on money handling procedures and service protocols.
Assistant Manager
Maikomanija
Vilnius
12.2016 - 08.2017
- Streamlined money handling procedures to enhance operational efficiency.
- Managed order and delivery processes, ensuring timely fulfilment.
- Pressed T-shirts, mugs, cups, caps, and aprons for promotional purposes.
- Created innovative designs for company merchandise to boost brand visibility.
Team member/Barista
Joes coffee house
Gatwick Airport
05.2016 - 08.2016
- Effectively managed peak cafe hours to ensure efficient service delivery.
- Swiftly created and served drinks, minimising customer wait times.
- Promptly processed payments while warmly welcoming customers.
Education
Bachelor of Management - Advertising management
Vilnius University of Applied Sciences
09.2014 - 05.2017
Skills
- Empathy
- Teamwork
- Creative thinking
- Positive attitude
- Problem-Solving
- Attention to detail
- Time management
- Customer service
Certification
- High Speed training certificate Level 2 Food Hygiene and Safety for Catering
- High Speed training certificate Food Allergen Awareness
Languages
Lithuanian
Native
English
Fluent
Russian
Intermediate
Level
C1
Timeline
Food and beverage supervisor
DoubleTree by Hilton
04.2023 - Current
Supervisor
Tinto Taperia
06.2022 - 04.2023
Waitress
Bohemia
07.2021 - 06.2022
Waitress/Supervisor/Duty manager
Wahaca
05.2019 - 07.2021
Waitress/Supervisor
Cafe Rouge
10.2017 - 05.2019
Assistant Manager
Maikomanija
12.2016 - 08.2017
Team member/Barista
Joes coffee house
05.2016 - 08.2016
Bachelor of Management - Advertising management
Vilnius University of Applied Sciences
09.2014 - 05.2017
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