Contracts Director
Grey Man Engineering Ltd
Bristol, UK
04.2023 - 11.2025
- Lead delivery of the company's planned/reactive maintenance works and Contracts, valued at over £1M annually across 100+ sites.
- Delivered tailored solutions creating positive client experiences.
- Established strong client relationships by providing exceptional customer service.
- Executed high-value deals negotiating favourable terms for the organisation successfully.
- Negotiated with existing customers to extend or renew contracts whilst tailoring to their needs.
- Created process for PPM works including new certification and work flow forms for better reporting and auditing.
- Set up contracts onto the job management system to create automated tasks to be carried out to specification.
- Carried out periodic meetings with clients to manage contracts and work on relationships.
- Achieved high customer satisfaction with regular follow-ups and updates.
- Increased client retention, fostered trust and loyalty by resolving complaints efficiently.
- Advocated for customers' needs across internal teams ensuring their concerns were addressed effectively.
- Ensure full compliance with SFG20, client specifications, L8, H&S regulations and ISO-aligned procedures.
- Organised team meetings, facilitated effective communication among members.
- Delivered detailed asset surveys and reports, improving client asset visibility and supporting accurate data management within the job management system.
- Oversee engineering quality standards, asset lifecycle planning, and future budgeting.
- Manage engineers, subcontractors and admin staff ensuring safe, efficient operations.
- Support business growth through customer retention, upselling and onboarding new works.
- Collaborate with directors on strategy, operational efficiency and long-term development.
- Led and motivated multiple on-site teams to achieve project deliverables.
- Negotiated new and existing provider contracts per agreed processes, meeting organisation priorities.
- Built and sustained strong professional relationships with key stakeholders.
- Delivered cost savings through effective budget management.
- Drove process improvements by analysing existing contracts and procedures.
- Developed detailed contract specifications to meet client expectations.
- Conducted site surveys, visits and inspections ahead of deadlines.
- Managed long-term customer relationships to increase revenue.
- Prepared engaging presentations to clients, showcasing value propositions and solutions.
- Introduced operational and administrative procedures to uphold integrity of current processes.
- Overhauled existing systems to increase accuracy, reducing costs and waste.