Tom Turner
Ely,Cambridgeshire
Summary
Hard working ,dependable, self motivated individual. Priding myself in working to the highest of standards with an eye for detail being ever present.
Honest, professional, punctual, kind, empathetic and organised.
Able to work both individually and in a team. Unfazed by new challenges and able to self teach myself a skill in order to advance.
Communication skills are a strength of mine, being confident to talk to customers and colleagues about both positive and negative situations.
Explaining processes and teaching people are skills that come easily and naturally
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work history
Paint Protection Film Installer
Jules Sturgess Automotive Ltd.
Fowlmere, Cambridgeshire
2023.04 - 2026.04
- Achieved high levels of customer trust, during vehicle drop off
- Trusted with High value vehicles, (working on and driving)
- Responsible for securing building overnight
- Responsible for safe keeping of all car keys on and off sight
- Promoted repeat business by delivering exceptional service
- Extreme attention to detail
- Clear communication to explain job processes and expected timelines to customers.
- Advise customers on additional services based on professional knowledge.
- Organise and schedule jobs efficiently.
Car detailer
Cambridge Autogleam
Fowlmere, Cambridgeshire
2021.03 - 2023.03
- Managed multiple tasks to ensure timely completion of responsibilities.
- Delivered face-to-face customer service, representing the business with professionalism.
- Maintained high standards in vehicle detailing, achieving impeccable finishes.
- Organised workflow methodically to enhance quality and efficiency in job completion.
- Exercised discipline to uphold exceptional standards during intensive 40 hour polishing jobs .
- Entrusted with high-value customer vehicles.
Senior personal trainer
TR Fitness Ltd. (Self Employed)
Barnet, Enfield
2018.09 - 2021.03
- Owner of TR fitness Ltd, personal training gym .
- Provided one-to-one personal training sessions.
- Lead group sessions for up to 20 participants
- Adaptable with communication to accommodate different individuals needs
- Transitioned all training sessions to online platforms, showcasing adaptability and leadership during covid 19. Pushing communication skills required to new levels.
- Managed essential daily business tasks effectively.
- Performed basic bookkeeping and liaised with accountants, solicitors, insurers, cleaners, and maintenance services.
- Developed relationships and trust with clients.
Personal trainer
One To One Fitness Ltd.
Hadley Wood, Enfield
2012.09 - 2018.08
- Hardworking Team member
- Delivered well structured one on one personal training sessions
- Lead outdoor bootcamp sessions for up to 20 people
- Learnt to adapt communication and teaching skills to cater to individual clients.
- I was able to converse easily and freely with men and woman from teenagers to 80 year olds.
- Many clients were important corporate individuals who demanded high levels of professionalism and focus
- Versatile, working early starts and late nights to accommodate clients around their working days
Supermarket Assistant/Delivery Driver
Waitrose & Partners
Welwyn Garden City, Hertfordshire
2005.03 - 2011.08
- Starting position, supermarket assistant, before being promoted to delivery driver role
- Performed vital stock counts using computer systems and specialist software
- Part of an Implementation team for customer service, offering colleagues training and coaching
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
- Improved client satisfaction by delivering shopping promptly
- Provided excellent customer service, enhancing company reputation.
- Coordinated delivery schedules for optimum time management.
- Resolved customer complaints effectively, restoring trust in the services.
Basic Training
British Army
Catterick, North Yorkshire
2009.05 - 2010.01
- Developed high standards of discipline and attention to detail.
- Followed orders effectively to ensure tasks were completed in challenging environments.
- Developed basic domestic skills such as cleaning, ironing, washing, enhancing independence
- Learnt great communication skills from experienced combat leaders
- Built mental toughness and resilience
- Learnt to work well in a team
Education
GCSEs - Maths
Sir Frederic Osborn School
Welwyn Garden City 09/2002 - 07/2005
GCSEs - English
Sir Frederic Osborn School
Welwyn Garden City, Hertfordshire 2002.09 - 2005.07
GCSEs - Sciences
Sir Frederic Osborn School
Welwyn Garden City 2002.09 - 2005.07
GCSEs - P.E
Sir Frederic Osborn School
Welwyn Garden City 2002.09 - 2005.07
NVQ Level 2 - Gym Instructor
Future Fit Training
Uk 2012.01 - 2012.01
NVQ Level 3 - Personal Trainer
Future Fit Training
Uk 2012.03 - 2012.03
Factory Trained Approved Installer - Paint Protection Film
Xpel Uk
Uk 2022.12 - 2022.12
Skills
- Efficient time management
- Pressure handling
- Attention to Detail
- Customer relationships
- Polite demeanour
- Multitasking
- Upselling products and services
- Service excellence
- Communication skills
- Resourcefulness
- Honest/ Trustworthy
- Hardworking
- Public speaking
Affiliations
- Family time and being a Dad
- Forex Trading
- Watching sports and Motorsports
- Playing Golf
- DIY and Home Improvements
References
References available upon request.
Timeline
Paint Protection Film Installer
Jules Sturgess Automotive Ltd.
2023.04 - 2026.04
Factory Trained Approved Installer - Paint Protection Film
Xpel Uk
2022.12 - 2022.12
Car detailer
Cambridge Autogleam
2021.03 - 2023.03
Senior personal trainer
TR Fitness Ltd. (Self Employed)
2018.09 - 2021.03
Personal trainer
One To One Fitness Ltd.
2012.09 - 2018.08
NVQ Level 3 - Personal Trainer
Future Fit Training
2012.03 - 2012.03
NVQ Level 2 - Gym Instructor
Future Fit Training
2012.01 - 2012.01
Basic Training
British Army
2009.05 - 2010.01
Supermarket Assistant/Delivery Driver
Waitrose & Partners
2005.03 - 2011.08
GCSEs - English
Sir Frederic Osborn School
2002.09 - 2005.07
GCSEs - Sciences
Sir Frederic Osborn School
2002.09 - 2005.07
GCSEs - P.E
Sir Frederic Osborn School
2002.09 - 2005.07
GCSEs - Maths
Sir Frederic Osborn School
09/2002 - 07/2005