
Seasoned in shift management with a deep understanding of streamlining operations, capable of enhancing productivity through keen operation oversight and team leadership skills. Skilled in problem-solving, time management, and developing morale that drives for continuous improvements.
I have worked at the same restaurant for over 8 years since getting my first part time job at 16 whilst studying for my A-levels, since then I have achieved 5 internal promotions once working full time. My role gives me responsibility over 100+ employees and 10+ shift managers, during my time with the company I have been an understudy to the COO of marketing for McDonalds UK. Whilst in my role I have passed multiple audits such as NSF/EHO/RGRV/BSV/CFV's and multiple leadership courses, as well as breaking the stores record sales in an hour 3x in a row. Within my tenure I have achieved crew member, crew trainer and manager of the month and quarter multiple times.
The system lead for 6 internal systems including safety security, food safety, inventory management, planned daily maintenance, shift management and production
Received a promotion to engagement champion which trained me in all aspects of employee wellbeing such as issuing performance/probation reviews, completing HIG chat, return to works, investigating cautions and warnings
Experienced in completing assessments such as loss prevention audits, food safety procedure verifications, restaurant safety checklists, security audits, inventory counts and stock ordering
Currently the restaurants operations technology person (OTP) which gives me responsibility over all technology maintenance, installation and cleanliness in the building
First aid certified and licenced to drive