Tom Thirkell
Peterlee,Durham
Summary
Dedicated professional with a strong foundation in teamwork, time-management, and customer service excellence. Demonstrates a positive attitude and active listening skills to ensure customer satisfaction. Committed to maintaining cleanliness and hygiene standards while handling food safely and efficiently.
Offering strong customer service skills and friendly demeanour. Knowledgeable about handling cash, multitasking in busy environments, and maintaining cleanliness and organisation. Ready to use and develop communication, teamwork, and time management skills in bar role.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work history
Barman
Mallard Seaham
Sunderland, Sunderland
05.2025 - Current
- Built rapport with regulars to encourage repeat business.
- Checked IDs as required by law, maintaining legal compliance at all times.
- Coordinated with kitchen staff for timely delivery of food orders in the bar area.
- Used polite and friendly communication skills to create a welcoming environment.
- Maintained cleanliness of bar area for an inviting atmosphere.
- Enhanced customer satisfaction by providing quick and efficient service.
- Served a variety of drinks for diverse clientele.
- Welcomed guests with friendly conversation and fun atmosphere.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
Barman
Durham City Rugby Club
Durham, Durham
01.2025 - Current
- Used polite and friendly communication skills to create a welcoming environment.
- Enhanced customer satisfaction by providing quick and efficient service.
- Handled cash transactions, ensuring accurate accounting at end of shift.
- Served a variety of drinks for diverse clientele.
- Followed correct procedures for handling glassware, reducing breakages and wastage costs.
- Coordinated with kitchen staff for timely delivery of food orders in the bar area.
- Adapted quickly during busy periods to meet customer demands efficiently.
- Built rapport with regulars to encourage repeat business.
- Welcomed guests with friendly conversation and fun atmosphere.
- Checked IDs as required by law, maintaining legal compliance at all times.
- Served guests spirits, lagers and stouts at bar.
Waiter
Treats
Durham, Durham
06.2024 - 11.2024
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Prepared tables for guests and reset tables between customers.
- Greeted customers, presented menus and shared information about available special items.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Remained calm under pressure, ensuring better performance during peak hours.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Helped reduce waiting times by swiftly clearing tables after use.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Worked collaboratively with kitchen staff for efficient service delivery.
Education
GCSEs -
Durham School
Durham, DurhamA-Levels Btec - English Buisness
Durham School
Durham 09.2023 - 05.2025
Skills
- Teamwork
- Positive attitude
- Time-management
- Safe food handling
- Order taking
- Cleanliness and hygiene
- Active listening
- Customer service excellence
- Positive and approachable
Custom
Tom, Thirkell, 07947974942, tomtuck07@icloud.com, 22/01/2007, 44 willow grove, Durham, Peterlee, Sr84sa
Personal Information
- Nationality:
- Date of birth: 22/01/2007
Timeline
Barman
Mallard Seaham
05.2025 - Current
Barman
Durham City Rugby Club
01.2025 - Current
Waiter
Treats
06.2024 - 11.2024
A-Levels Btec - English Buisness
Durham School
09.2023 - 05.2025
GCSEs -
Durham School
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