Tom Swann

Perfectionist / Attention to detail - an inability to leave a task not complete to the highest of standards, regardless of personal cost

Self-Criticism - at every opportunity will seek self-blame before allowing reasoning for external factors - key to eliminating faults and any room for improvement

Stoicism - ability to maintain logical reasoning and a level head when factors are out of your control Important attribute to synergise with self-criticism to enable most effective outcomes

Ability to deal with stress - evidenced by good management of a puppy litter which had several major problems throughout, whilst operating on minimal sleep

Pro-activeness - evidenced by suggestions of operational/facility improvement ideas and facility maintenance jobs, as well as taking the responsibility to enact and complete those ideas, often on my own time

Honesty - a duty to be open and transparent under all circumstances* in order to respect others around me

Dealing with the public / Customer Service - Providing a warm, welcoming and helpful environment, meeting any customer requests Whilst also managing disciplinary situations with the public that could easily be exacerbated