Tom Swann
Stockton-on-Tees,Cleveland
Summary
Detail-oriented professional with a strong commitment to excellence, demonstrated through an unwavering focus on completing tasks to the highest standards. Skilled in maintaining composure under pressure, with proven abilities in stress management and logical problem-solving, as evidenced by successfully handling complex challenges such as managing a demanding puppy litter. Proactive and resourceful, consistently identifying and implementing operational improvements. Adept at customer service, fostering positive public relations and effectively managing disciplinary situations with tact and professionalism.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Leisure Asisstant
Tees Active Ltd.
Stockton-on-Tees, County Durham
2017.05 - Current
Lifeguarding, activity set-ups, cleaning and maintenance. Mentorship of young staff in their first jobs. Surplus to requirements: renovation of building facilities.
Education
A-Levels -
Stockton Sixth Form College
Stockton-on-Tees 2016.09 - 2018.05
GCSEs -
Our Lady & St Bede Secondary School
Stockton-on-Tees 2011.09 - 2016.06
National Pool Lifeguard Qualification & First Aid -
RLSS
Skills
Perfectionist / Attention to detail - an inability to leave a task not complete to the highest of standards, regardless of personal cost
Self-Criticism - at every opportunity will seek self-blame before allowing reasoning for external factors - key to eliminating faults and any room for improvement
Stoicism - ability to maintain logical reasoning and a level head when factors are out of your control Important attribute to synergise with self-criticism to enable most effective outcomes
Ability to deal with stress - evidenced by good management of a puppy litter which had several major problems throughout, whilst operating on minimal sleep
Pro-activeness - evidenced by suggestions of operational/facility improvement ideas and facility maintenance jobs, as well as taking the responsibility to enact and complete those ideas, often on my own time
Honesty - a duty to be open and transparent under all circumstances* in order to respect others around me
Dealing with the public / Customer Service - Providing a warm, welcoming and helpful environment, meeting any customer requests Whilst also managing disciplinary situations with the public that could easily be exacerbated
Affiliations
- Shooting - Pest control of rabbits and corvids for local farmers (high responsibility of using a licenced shotgun).
Timeline
Leisure Asisstant
Tees Active Ltd.
2017.05 - Current
A-Levels -
Stockton Sixth Form College
2016.09 - 2018.05
GCSEs -
Our Lady & St Bede Secondary School
2011.09 - 2016.06
National Pool Lifeguard Qualification & First Aid -
RLSS